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Multi-Luminaire

Multi-Luminaire

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4.5 Google Review
1872 Merivale Rd, Ottawa, Ontario, K2G 1E6, Canada
(613) 224-6231 www.multiluminaire.ca/en
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Google Reviews

Refresh Reviews 4.5


Apr 17, 2018
What a pleasant surprise. We showed up here, two little kids in tow, having browsed online lighting sites for hours and still having no idea what we wanted or what made sense for our space. Nicholas asked if we would like help, then asked us a few key questions, and within 30 minutes we had found five perfect fixtures that we felt were gorgeous, unique, and within our budget. This store has the stock (plus more) of websites like Wayfair and Article, but with very knowledgeable staff and the same (or lower) prices. Not only that, but when one fixture was taking a little extra time to be shipped, Dan, another staff member, phoned me daily with updates as to the new ETA of our fixture. BUT WAIT, there’s more - I went to pick up our items on the day of the April ice storm. I could tell that the store had lost power, and figured I’d wasted a trip. But I went in, and there was Nicholas, Dan, and Jeremy, sloughing it out IN THE DARK, helping customers and searching the store room with flashlights for orders being picked up. I love the irony of a lighting store with no power, but I’m telling you, these guys somehow made it work. They found my items, agreed to charge my card once power resumed, and helped me on my merry way. “Above and beyond” doesn’t begin to cover it. In the days of online shopping for home furnishings with the tap of a thumb, this place is staying relevant with its impressive stock and exemplary customer service. Save your time and go here first.

May 2, 2018
Amazing customer service! We had an issue with some older lights that were purchased here which required replacement and we also bought some new lights and a beautiful outdoor chandelier. Carina, Jordan and Matt were excellent! Professional, kind and very good at keeping us up to date on the order and timeframe for arrival. They communicated with each other so we never had to repeat anything to one if another wasn’t in the store as they were all aware of every detail. Our emails were always replied to in a timely manner and what really impressed us was the fact that they went out of their way to ensure our satisfaction. If you don’t see what you are looking for just ask, the selection of lights of all kinds available is really overwhelming! We just love all of our lights and chandeliers (inside and outside) and our outdoor chandelier is really beautiful and gets lots of compliments! We would not recommend you go anywhere else, this is the best place in Ottawa to buy your lights, not only to tap into an amazing selection with decent prices but the service is second to none! Thank you Carina, Jordan and Matt!

Jun 21, 2018
Beautiful store with a huge selection. Staff is welcoming, extremely helpful and knowledgeable. I was in there for a few hours trying to decide what I wanted and I have to give a special thanks to Nick who was so patient with me and helped me put my vision together. I highly recommend checking the store out if you’re looking for lighting, they have everything you could ever want and more.

May 19, 2018
The staff here are so friendly and helpful. Tracy, who helped us, went out of her way to make sure the light fixtures we were looking for were the best choice to suit our design needs. I would highly recommend this store, the prices were reasonable too.

May 26, 2018
This is the second time we have used Multi Lumiere at the Merivale location. We have been most pleased with their customer service and selection of lighting fixtures. We dealt with Tracey and she was very helpful pleasant and efficient. We now do not need to visit the competitors any longer. We will stick with Multi Lumiere!

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Opening Hours

Mon:9:30 am - 6 pm Today
Tue:9:30 am - 6 pm
Wed:9:30 am - 6 pm
Thu:9:30 am - 9 pm
Fri:9:30 am - 9 pm
Sat:9 am - 5 pm

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