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Rejuvenation

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3.6 Google Review

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3 W 20th St, New York, New York, 10011, United States

(212) 488-3460 www.rejuvenation.com/model/stores/new-york

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Refresh Reviews 3.6

Jennifer Barsa

May 28, 2018

This review is for the customer service demonstrated in the NYC based Rejuvenation flagship store. For me, customer service is just as important as the quality and design of the products I'm purchasing. Jordan at the NYC Rejuvenation store was amazing to deal with. He was knowledgable about the products, friendly, competent, and displayed a genuine interest in the needs and best interest of the customer. It's pretty difficult to get that kind of service anywhere these days (including the sister store Westelm). If you have any concerns or want more information about a product before pulling the trigger I'd definitely recommend going to the NYC flagship Rejuvenation store and ask for Jordan. If it's Rejuvenation's custom and policy to treat its customers the way Jordan does, I will be a lifelong customer.

Seth Kamil

Feb 26, 2018

Multiple terrible experiences. Unhelpful and disinterested staff. Store has minimal stock. If store orders for customer then you have to pay shipping....and twice now they have ordered/shipped the wrong products. Getting someone on the Rejuvenation "customer service" line takes forever. We LOVED this company when they were independent. No more.

Marc Hampton

Mar 31, 2018

Hideous customer service...always...from their home office. The folks in the Flatiron store are pretty good. But god forbid you ever have to deal with their main office...just utter incompetence from top to bottom. Whoever is currently running this part of the Williams Sonoma Group seriously needs to be replaced.

N Memar

Dec 16, 2017

I recently visited the NYC store and had the bestest experience ever! The customer service here is above and beyond. All thanks to Richard B. I got everything I wanted and more. He was so patient with us and even provided us with a measuring tape. One of the items we wanted was not available in the store so he checked other stores and placed the order for us so it could be shipped to our Apt. We could not take the items home today so he offered to hold it for us which we thought was incredible. He did it all with a smile and a positive attitude which made our experience a phenomenal one. Thank you Richard B!! We cannot be happier! We will highly recommend your stores and you to our family and friends. Happy holidays!

Zach Zelikovic

May 22, 2017

Probably the worst retailer customer service I have ever experienced. The people who answer the phone are lovely and polite, but while waiting for sconces that have been back ordered 3 times over the course of 4 months since my order, I got a different answer every time. Don't expect to speak to a manager about your problem. I was told 3 times that someone will call me back in 24-48 hours which is standard, what is not standard is when they never call back! Lost a customer.

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