Plantation Lighting Inc

First of all I need to say upfront honesty and customer service is very important to my husband and myself. When we went to the store the customer service was very good and we purchased two light fixtures that had to be ordered. We were told that it would take two weeks or more which was no problem. We were called this week to pick up the bathroom light fixtures, here is my issue. When I got the lamps home I opened the boxes and found that one was professionally packed and the other was not. The light fixture that was not professionally packed was not in its plastic and bubble wrap was on top of the fixture. I noticed that the wires did not have a protective cap on them and looked used. When I called to ask about it I was told that yes it was the floor model because the light fixtures were on back order and only one came in. I asked why they didn’t let me know that and be upfront and say ...only one of your light fixture came in however we can give you the floor model if that’s OK with you because the other one will not be here till August. However I was not told that. I was shocked when I opened the boxes to see that one was “used” I called and asked several questions about why it looked like one had been used. Of course when I asked if I could get a discount since the fixture had been used I was told that it was not “used” since it was model from the store. I did not argue with the women on the phone-however it is a “used”light fixture, in my mind, because it was attached on a circuit so the lights could come on. Which was demonstrated to my husband and I when we first came to the store. I guess I don’t understand why they were not up front to begin with and give me the option of whether I wanted to wait for the new one to arrive. Their dishonesty makes me question would it take till August for the new light fixture to arrive? Or did they just say that? Again, it is not that it cannot be used it’s the fact that they weren’t upfront and gave me a used light fixture which I paid full price for. An I am sorry we should have mentioned it would have been nice.Attached are pictures- IMG_8747.HEIC (floor model) IMG_8752.HEIC (new fixture) IMG_8749.HEIC (note difference in packaging IMG_8751.HEIC ( nicely packed in Styrofoam)

When I am looking for lighting one of my favorite places to shop is Plantation Lighting! Not only are the ladies knowledgeable of the products they sell, they actually enjoy helping me make the right selections.

Great people, great staff. Small family business that makes you feel very welcomed. Amazing selection with quality lights, fans and more. So helpful and makes you feel like your concerns and needs matter. I would come back at any moment

Horrible customer service. Was told to “get out” of the store after the owner would not stop arguing with me about a return. I purchased a chandelier 3 days ago and asked about the return policy and was told it can be returned 3 days after purchase as long as the chain was not cut. After hanging the chandelier, we unfortunately found it to be too large for our space so I took it back to the store today. I dealt with the same lady for the return and she was clearly unhappy that I was returning it and was getting more irate the longer I was there. After crediting back my account, she saw that the wiring had been cut and became very angry. She said she couldn’t take it back because the wire had been cut. I reminded her that she specifically told me the chain couldn’t be cut and didn’t mention the wire when I inquired about the returns. She said “common sense” should tell me that when cutting the wires, the length of the chain will no longer work. Instead of arguing with her, I told her to go ahead and charge my credit card back for the chandelier and I would use it in another part of my home. To my surprise, she continued to argue with me about cutting the wires and how the chandelier was now “trash” even after I offered to keep and pay again for the chandelier. After continuing to argue with me, she told me to take my credit and get out. As others have said, very unprofessional and cannot believe they can stay in business treating people this way.

We were in the market to buy a couple of thousand dollars worth of lighting and were completely turned off by what we thought was the owner. We asked if we could bring something back of it didn't work and she became irate and eventually told us to "just go". We have bought other things from the store in the past, and been helped by other, professional and pleasant people. We will never go in there again. Too many lighting stores will welcome our business to put up with that kind of treatment.