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Fashion Lighting

Fashion Lighting

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4.0 Google Review
21 Gordon St, Guelph, Ontario, N1H 4G8, Canada
(519) 823-2400 www.fashionlighting.ca
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Google Reviews

Refresh Reviews 4.0


Oct 29, 2018
Awesome Store. Very friendly and fun staff. :D LOL They also have a great selection of lights and accessories. :)

Jun 5, 2018
Purchased a new home and it was in dire need of a lighting makeover. My friends recommended this place. Wow. I was impressed with the layout, the selection, prices and great staff. I didn't know where to begin and someone named Paula pointed me in the right direction. She knew which lights to put where and they look great in my home. My wife was so impressed. Will definitely be back for more.

Jun 4, 2018
RUDE & DISRESPECTFUL - HORRIBLE CUSTOMER RELATIONS! We will NEVER support this retailer again. As a small business owner of 25 years, we realize that mistakes will occasionally happen - It’s the way you handle those errors that differentiates the small “player” from the mass merchant and leads to continued local support. Two matching fixtures were purchased and supplied by Fashion Lighting staff - When the electrician installed them he realized that there was a difference in the two home-front outdoor fixtures. When the error was pointed out to Fashion Lighting, they immediately felt the need to verify the error with their surveillance system, which they did, and yet treated the error in a very personal fashion - This could have been handled much differently as we were prepared, and DID pay the difference to order the correct light fixture. After waiting ten days for the replacement Paula was rude, disrespectful, and indignant - she should clearly NOT be the “front line” and dealing with the general public - At one point she actually hung up during our conversation as a child would do after threatening that the conversation was being recorded … Nothing was said that was of a problematic nature, but I’m not sure this is legal? She showed complete disregard to us as customers and was more interested in the efforts and challenges she would have to undertake to “correct” a clear error. After our interaction with her we can completely understand why a customer would simply drive to a large box store and purchase there instead. They did not allow us to return the incorrect item as we did not have the original box - We simply ate those costs so as to avoid any further confrontation. We did however cancel the “special order “ and opted to support another small business who provided the light that we should have received the first time in a timely “fashion”. For the record, the other two employees were professional in the way they handled the refund of the cancelled special order. Be prepared for a confrontation with this establishment if things go awry. We simply wanted to share our experience as we believe it will and should make a difference in your buying decision.

Jun 5, 2018
Great store, I always shop here. I purchased a floor lamp for my living room and when I got home it was the wrong colour for my room. Returned it the next day and had no problem exchanging it for a darker finish. Paula, the lady at the store was so helpful. I Love this store.

Sep 18, 2018
Worst customer service experience I've ever had. Extremely rude owners, stay away from this store.

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Opening Hours

Mon:9 am - 6 pm
Tue:9 am - 6 pm
Wed:9 am - 6 pm
Thu:9 am - 6 pm
Fri:9 am - 6 pm
Sat:9 am - 5 pm Today

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