Get to the top of the directory by claiming your business!
Lightology

Lightology

Claim Business
3.4 Google Review
215 W Chicago Ave, Chicago, Illinois, 60654, United States
(312) 944-1000 www.lightology.com
Read our review guideline

Write a Review

Loading…

Write a review
Be the first to write a review.

Google Reviews

Refresh Reviews 3.4


Apr 24, 2019
Do not use. Terrible customer service. No updates on shipments with problems. Will not let you know in advance if your item is in back order. Waiting for almost a month for my lights. Reps will promise to give me updates on my order issues and I never received a courtesy call.

Jun 18, 2019
Sometimes you read those reviews in all caps and you think, whoa, chill out. But today I get it! I’ll try to get through this without going caps crazy but.... I went to the Lightology store a few weeks ago to see about getting some new pendants for our kitchen track lighting. Alyssa assisted me. I explained our needs and she made some recommendations for which pendants would work. I picked one and ordered 10. They arrived and the first thing we noticed was only 8 of them worked. Ok NBD. But then we quickly noticed that they were totally wrong for the space. Clearly they were outdoor spotlights and not meant for indoors. The lights were BLINDING. We had to turn them to face directly at the cabinets which made the entire kitchen literally dark, except for the stage lighting on our cabinet doors. It was comical at best. Ok still NBD. Yes frustrating but this is all part of the process. We’d just return them and order some different lights. We’d find the right ones eventually. Over the course of the next few days, the box that the lights came in got tossed out. Miscommunication. So when I go to return the lights I notice there’s no easy way on the website. It says I need to get a number but doesn’t say how. So I email Alyssa to see if she can get it for me. I mention that the original box is gone. She responds that without the box, the items are UNSELLABLE (here come the caps) and CANNOT BE RETURNED. Wait - it gets better. Apparently even if I HAD the box, I would have only gotten 50% back. So now I’m out $330. Three hundred and thirty dollars. When Alyssa told me this, she made zero apologies. I’m out hundreds of dollars and she doesn’t even care. I’m sure she doesn’t since she got her commission off these purchases. Alyssa obviously made no mention of this when she was helping me choose lights. And she even suggested that I order several different lights and try them out, knowing full well I’d only get 50%. So. Lightology stole $330 from me and there’s nothing I can do about it except warn other folks. Don’t support this business.

Jan 19, 2019
I have been slowly updating fixtures to new ones ll all purchases I made are from Lightology. The story is very inspirational and staff is knowledgeable and friendly. Ones I had question about installation and they were happy to give me both printed instructions if I end up installing it myself and also telephone number of local installer that could help. Light journey continues...

Dec 22, 2018
The designs of the lights at this store are absolutely incredible. I can't speak to customer service or sales. The prices were steep. Definitely a collection of impressive artistic lighting.

Mar 6, 2019
Terrible customer service with an attitude. Their showroom is stunning, you’ll notice the good reviews come from tour guides - not customers. But when it comes to returning phone calls or emails, following up on orders, being nice to a customer...forget it. Even at the top. After 43 email exchanges and a frustrating experience with my sales rep Paige, I asked to speak to the showroom manager. Big mistake. I think his name was Chris, but I wouldn’t really I know, because he showed me off the phone so fast without even an “I’m sorry.” Spend your money elsewhere. This store doesn’t deserve your business.

INDUSTRY BLOGS

The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

#whiskey #smithville

Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

Smithville Whiskey

Whisky Wonders: An Expedition Across Regions

#whiskey #smithville

There's a world of difference between sipping a peaty Scotch, an earthy Irish whiskey, or a sweet and smoky American bourbon. These variations are not merely due to the distilleries'...

Smithville Whiskey

Whiskeys of the World: Types and Distinctions

#whiskey #smithville

Whiskey, a beverage enjoyed globally, varies considerably in its characteristics, production methods, and styles. Different countries and regions have their unique whiskey styles...

Smithville Whiskey

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

#whiskey #smithville

Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

Smithville Whiskey

Famous Women and the Repeal of Prohibition: Evolving Perspectives

#whiskey #smithville

While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

Smithville Whiskey

Whisky 101: A Light-hearted Guide to the Water of Life

#whiskey #smithville

Welcome to Whisky 101, folks! Today, we're exploring the fantastic world of whisky, whisky, whiskey, and, yes, more whisky! Oh, did I mention whisky? By the end of this tour,...

Smithville Whiskey

Whiskey Trails: A Cultural Expedition through Ireland and Scotland

#whiskey #smithville

Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

Smithville Whiskey

The Evolution of Whisky: 18th Century Methods vs. Modern Mastery

#whiskey #smithville

Whisky lovers, we've got a treat for you today! We're going on a time-traveling adventure to compare whisky production methods between the 18th century and today. Understanding...

Smithville Whiskey


Own this business?

Claim Your Business
• Update your photo and information
• Get notified when reviews are posted
• Respond and manage your reviews
• Select badges and keywords

Opening Hours

Mon:10 am - 6 pm
Tue:10 am - 6 pm Today
Wed:10 am - 6 pm
Thu:10 am - 7 pm
Fri:10 am - 6 pm
Sat:10 am - 6 pm

Lighting Near Me

Remains Lighting

Remains Lighting

311 W Superior St ##208, Chicago
Circa Lighting | Chicago Showroom

Circa Lighting | Chicago Showroom

444 N Wells St, Chicago
Acuity Brands Lighting Inc

Acuity Brands Lighting Inc

17 N State St ## 1570, Chicago
FLEx Lighting, LLC

FLEx Lighting, LLC

208 S Jefferson St #202, Chicago
Hortons Home Lighting

Hortons Home Lighting

1617 N Clybourn Ave, Chicago