Lightology

Do not use. Terrible customer service. No updates on shipments with problems. Will not let you know in advance if your item is in back order. Waiting for almost a month for my lights. Reps will promise to give me updates on my order issues and I never received a courtesy call.

Sometimes you read those reviews in all caps and you think, whoa, chill out. But today I get it! I’ll try to get through this without going caps crazy but.... I went to the Lightology store a few weeks ago to see about getting some new pendants for our kitchen track lighting. Alyssa assisted me. I explained our needs and she made some recommendations for which pendants would work. I picked one and ordered 10. They arrived and the first thing we noticed was only 8 of them worked. Ok NBD. But then we quickly noticed that they were totally wrong for the space. Clearly they were outdoor spotlights and not meant for indoors. The lights were BLINDING. We had to turn them to face directly at the cabinets which made the entire kitchen literally dark, except for the stage lighting on our cabinet doors. It was comical at best. Ok still NBD. Yes frustrating but this is all part of the process. We’d just return them and order some different lights. We’d find the right ones eventually. Over the course of the next few days, the box that the lights came in got tossed out. Miscommunication. So when I go to return the lights I notice there’s no easy way on the website. It says I need to get a number but doesn’t say how. So I email Alyssa to see if she can get it for me. I mention that the original box is gone. She responds that without the box, the items are UNSELLABLE (here come the caps) and CANNOT BE RETURNED. Wait - it gets better. Apparently even if I HAD the box, I would have only gotten 50% back. So now I’m out $330. Three hundred and thirty dollars. When Alyssa told me this, she made zero apologies. I’m out hundreds of dollars and she doesn’t even care. I’m sure she doesn’t since she got her commission off these purchases. Alyssa obviously made no mention of this when she was helping me choose lights. And she even suggested that I order several different lights and try them out, knowing full well I’d only get 50%. So. Lightology stole $330 from me and there’s nothing I can do about it except warn other folks. Don’t support this business.

I have been slowly updating fixtures to new ones ll all purchases I made are from Lightology. The story is very inspirational and staff is knowledgeable and friendly. Ones I had question about installation and they were happy to give me both printed instructions if I end up installing it myself and also telephone number of local installer that could help. Light journey continues...

The designs of the lights at this store are absolutely incredible. I can't speak to customer service or sales. The prices were steep. Definitely a collection of impressive artistic lighting.

Terrible customer service with an attitude. Their showroom is stunning, you’ll notice the good reviews come from tour guides - not customers. But when it comes to returning phone calls or emails, following up on orders, being nice to a customer...forget it. Even at the top. After 43 email exchanges and a frustrating experience with my sales rep Paige, I asked to speak to the showroom manager. Big mistake. I think his name was Chris, but I wouldn’t really I know, because he showed me off the phone so fast without even an “I’m sorry.” Spend your money elsewhere. This store doesn’t deserve your business.