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Concept Lighting Group

Concept Lighting Group

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4.0 Google Review
243 Speers Rd, Oakville, Ontario, L6K 2E8, Canada
(905) 849-5483 conceptlighting.ca
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Sep 1, 2018
I have purchased light fixtures here in the past without issue and I had a very pleasant experience with Nathalie in-store during my recent purchase. Unfortunately it is often hard to properly time a renovation and ensure things are available in time, especially when told they need to be ordered in and could take a number of weeks. As a result, I ordered some light fixtures a number of weeks before the lights were to be installed. The lights ended up arriving earlier than expected (which is usually a good thing) and therefore I had them for a number of weeks before I was at a stage in my renovation that I knew they weren't going to work in the space. Knowing that this would likely be outside any time limit for a refund on the items, I called to explain the situation and inquire about a store credit (not a refund) so that I could purchase additional lights for the rest of my home (which would have amounted to way more than the cost of these small bathroom fixtures). Unfortunately the answer was no, even though not a single box had been opened (store manager). While I know these situations are often outside of the refund policy, which I know a store has every right to 'stick to', I still can never understand a business that doesn't want to accommodate a past customer who intends to be a continued customer - the end result being a happy customer, more business, and of course good reviews / word of mouth. In any event I will look forward to bringing that business elsewhere. ----- Update----- Thank you Don for your prompt response to this matter. You clearly value having satisfied customers and I appreciate you using your discretion to help when circumstances like this arise. Nathalie left me a lovely message yesterday and we enjoyed spending time with her in the store today picking out new items.

Jun 20, 2018
I have dealt with Concept Lighting in Oakville several times and have found the staff to be consistently helpful and extremely professional. In particular I like the effort they make to find the perfect lighting for our needs.

Mar 28, 2018
Paula was a great salesperson. She took the time to give us information (both good and bad) for various light fixtures and gave us her recommendations of which light would be best for a particular room. We would highly recommend her especially if you are not sure which light fixture you need

Jun 21, 2018
Found some perfect lights here for outside patio and the bathroom both for reasonable prices. Nathalie was especially helpful as was another lady getting the right bulbs and ordering the lights.

Jun 4, 2018
We will never bring our business here again. After ordering a number of lights we were told the order was a couple of months away from delivery (no problem). Near the end of the two months we called to check on status and were advised the items were not available anytime soon and in one case not available anymore. Had we not called we would have been in the dark. This was after repeated calls. We left several messages that went unreturned. In one instance we were able to chat with them only to be told they would call us back but didn't. Their customer service and follow through is terrible and they are disorganized. They should be on top of all orders. On one occasion we called and were advised they were busy with customers and could they call us back. And never did... We've talked to a number of people in the Oakville area and have heard of similar experiences as ours. Very frustrating. When our order finally came after many wasted calls, messages and poor service they offered us free bulbs....

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Opening Hours

Mon:10 am - 6 pm
Tue:10 am - 6 pm
Wed:10 am - 6 pm
Thu:10 am - 7 pm
Fri:10 am - 6 pm Today
Sat:9 am - 6 pm

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