Bellacor - Lighting - Minneapolis, MN - VerView
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Bellacor

Bellacor

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2.6 Google Review
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251 N 1st Ave #600, Minneapolis, Minnesota, 55401, United States
(651) 294-2500 www.bellacor.com
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Google Reviews

Refresh Reviews 2.6
Oct 3, 2018
On September 13, 2018 I purchased a chandelier in the amount of $103.92. The chandelier arrived on September 18, 2018 via UPS delivery and was damaged. I contacted Bellacor Customer Care on September 19, 2018 to file a damage claim and to request a refund. I was advised to provide photos of the damage and Bellacor would email return instructions (return label) within 3-5 business days. A confirmation email was received September 20, 2018 acknowledging receipt of the damage photos. On September 20, 2018 I contacted Bellacor and again requested a return label. I was advised the "Return" was in process. On September 24, 2018 I received an email from Sirina indicating Bellacor recently updated its Return System/Database and they were experiencing technical issues; but the Return Instructions would be provided on September 25, 2018. However, return instructions were not provided and I contacted Bellacor on September 28, 2018 and requested an escalation to a Supervisor. I was advised their was still an issue with the Return System/Database and that a Supervisor was not available. In addition, I was advised the supervisor would return the call within two business days. It has been 18 days since the order date and 11 days since the damage claim was reported and Bellacor has failed to initiate the return process so that I can return the damaged item and receive a refund.
Mar 28, 2017
I should have researched this company before making a purchase. This is absolutely the WORST online company I've ever dealt with. I purchased curtains, which I could have bought from other well known companies with superior customer service but thought I would give them a try. What a MISTAKE! The curtains did not match what their picture showed. OK no problem right? Just make a return? Well it took two WEEKS just to get a return label! WOW. I had to call several times to let them know I was waiting for the label so I can make the return. Once I finally got the label, I shipped it out the same day. And now it has been 20 DAYS and no email notification stating they received the return.. No refund. NOTHING! I called on day 20 and they said they received the item the very next day of me shipping it!!! How can an online company be this pathetically unprofessional. You have the ugly curtains back, where is my refund? Why do I have to call, email and WAIT 20 DAYS AND COUNTING. STILL NOTHING?? I really hope this "company" shuts its online doors so people do not have to deal with the stress of this place!!
Nov 14, 2017
Found BellaCor with a Google Seach for Home-Lighting. Purchased a white square light for my home office. Fast shipping, great price. Lots of Lightning Selection and Quick&Easy CheckOut.
May 17, 2017
I ordered a table from here, I got an email 2 days after the order was placed that it was then back ordered. The estimated ship date was 2 months from then. I waited. When that date came closer, I got another email pushing the ship date back another 2 months. That date came and went. I inquired about the item, and got an email that I would be notified about its whereabouts in the next couple days. I received another email pushing the date back another month. I called to cancel, never got through to anybody. I was finally able to cancel the order through the online chat.
Jun 25, 2017
The whole process was a nightmare. After the 5-7 week shipping time passed, we called Bellacor repeatedly looking for a status update and got nothing.... we spent too much time on hold all 3 times we called, only to be told that they didn't know when and if the furniture had shipped. We ultimately canceled the order which was another runaround. I should have researched this company before ordering!

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Opening Hours

Mon:7 am - 7 pm
Tue:7 am - 7 pm Open Today
Wed:7 am - 7 pm
Thu:7 am - 7 pm
Fri:7 am - 7 pm
Sat:8 am - 4 pm

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