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Bouclair - Corporate Office

Bouclair - Corporate Office

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4.3 Google Review
152 Avenue Alston, Pointe-Claire, Québec, H9R 6B4, Canada
(514) 426-0115 www.bouclair.com
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Google Reviews

Refresh Reviews 4.3


Jan 8, 2019
I had a very poor experience ordering online from the corporate office. I was order a chair for a friend as a gift and I had to fix something on my order so I called in and they indicated they would have to cancel my order and place a new order which I found weird considering but I obliged as long as I wouldn't get billed twice. A few days pass and I noticed that I now have two payments on my credit card (Double Billed) so I called in and the customer service rep indicated that it was normal and that my order was confirmed to be cancelled so I shouldn't have to worry... They said they don't provide email confirmation on cancellations apparently. Now a week later I am told that not only did my payment not get cancelled which I was assured it was... They double shipped two chairs and asked me to have my friend go and drop one off at a purolator shipping depot before they refund me. I told them that's not acceptable considering I confirmed twice of the cancellation and refund. The customer service rep told me there is nothing else they can do... I would think twice about buying anything online from them and god forbid you need something changed... I am an extremely upset customer.

Dec 5, 2018
Cool place to work, dynamic atmosphere, challenging and exciting place to learn, grow and make a difference in your domain.

Dec 2, 2018
good place to work and nice staff

Jan 15, 2016
I wasn't going to write any review but since my email to the company is going unanswered since January 12, 2016 here it is... After having spent a lot of time finding a store that had the floor lamp I was looking for I finally found it in your Kirkland store. It said online that it was in stock at Marche Centrale and Ste. Dorothee, but after venturing out to each of these places, found out that your website hasn't been updated since December 27th. So anyway, brought the lamp home, assembled it, and honestly it's quite pretty of a lamp. I really wanted it. But here's the problem, the craftsmanship involved in building this lamp is so poor it's unbelievable. It's not a lamp that cost 40-50$ at IKEA it was 120$ plus tax which came to 137$. And quite honestly those lamps from IKEA are constructed so much better then this one. The lamp shades are crooked, some of the screws that hold the shades don't even have the right threading to screw them in properly. And it's not that I assembled it wrong. My 9 year old boy could have put it together. I probably will keep the lamp because I really like it but just want to say how badly ripped off I feel given the quality of this piece of crap. And the truth is I wouldn't care spending twice the money at your store for something of nice quality and something I feel that I can look at in my living room that projects some value. I won't be setting foot in a bouclair again. Just thought I'd let you know. I purchased the Glass Shade Floor Lamp with Decorative Dropelets.

Nov 22, 2015
Great place to work. Amazing Gym inside.

INDUSTRY BLOGS

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