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Green Castle Cabinets Ltd

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3.8 Google Review

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1100 Lansdowne Dr #Unit C, Coquitlam, British Columbia, V3B 5E2, Canada

(604) 474-3133 www.greencastlecabinets.com

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Lakeview Renovator

Feb 8, 2018

To save time, I decided to purchase two vanities from them instead of making my own. I expected a bit lower quality than home made construction. The plywood construction is strong though and they go together easily. Instructions are poorly written missing some details but it's still easy to figure out. I was short several fasteners in the package and had to go get more. The edge banding it not the same white as the side panels. It's a bit yellow, blotchy, and several of the panels were not clean (had black greasy smudges). One of my drawer faces (1 out of 9) had visible defects (the rest were good). The defect was scratches or paint marks, that show up in some lighting to make it look dull. You can physically feel it's rough too. I don't feel I was being overly picky. I took it back but they refused to replace it. Excuses included: -This is how they all are (looked around store, couldn't find any like this). -We have no stock (a lie, they had told me the day before they had several) -We can't take it back because you probably assembled it. (Other than the factory defects, it was in perfect condition) After complaining further they took two out of the warehouse and offered me one. They both had holes drilled for handles and one was an off-white different colour. I was told they are a different paint batch so they won't match and that I should just use those holes (which don't match my handles). Obviously I didn't. I also ended up taking some side panels back that were not required in my final design. 25% re-stocking is a bit steep, but whatever, I can live with that and it is in their contract when you sign the order, so I can't complain too much. There are plenty of these stores around. I won't use them on my next project though.

Gordon Johnson

Mar 10, 2018

We ordered a new quartz countertop from Green Castle. Service and price were excellent. Friendly, knowledgeable and professional staff. We are very pleased with the quality installation and would highly recommend their service.

Weiss David

Feb 22, 2018

I got our new kitchen yesterday and I have to say it’s an excellent job. I just wanted to say that I appreciated the quick turn around you guys gave my order placed on 8th, it was just finished on Wednesday 21th! I was a bit worried it would be rough. It just seemed to good to be true, but I was wrong. It is amazing! The staff provided wonderful service and great prices.

Jorge/Karen Dizon

Sep 25, 2017

We are very happy and love our new kitchen! The staff are friendly, kind and polite. They did an excellent job. The price is reasonable compared to several other companies. We highly recommend this company.

S. MacRae

Jul 28, 2017

As a previous customer mentioned terrible customer service. We wanted to take back a cabinet that wasn't going to work. They deduct a stocking fee, which is a negative but at least it is returnable. They would not accept our cabinet because we assembled it. The kicker is that when we bought it the box and internal packages had already been opened and the cabinet had obviously been assembled before it was sold to us. The young man with very poor English wouldn't budge and didn't believe me. Wish I had taken pictures when we opened it. My advice is that there are lots of discount cabinet places, go to one with better customer service and better return policies

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