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Urbana Kitchens

Urbana Kitchens

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3.8 Google Review
1745 Blanshard St, Victoria, British Columbia, V8W 2J8, Canada
(250) 383-2635 www.urbanakitchens.ca
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Google Reviews

Refresh Reviews 3.8


Sep 25, 2018
Nice kitchen. Unfortunately, the W/D had to be placed into the cabinet in an unconventional way which involves extra steps including having to cut the exterior vent each time it is to be moved and replaced from the cavity (for maintenance or the like). Dealing with this problem which arose, and plotting an agreeable soltion was not easy with Urbana. However, despite this, and a few minor hick ups, overall we are very happy and satisfied with the lovely kitchen. It was the best design we were presented given the tricky area we had to work with. The installer was professional as well. We were also able to settle the matter peacefully, without suggested litigation with the eventual outcome as well (peace is best). We are happy to support local business in our community and would recommend the team at Urbana.

May 10, 2018
Our bathroom, built in bar and wine room are designed to perfection and exceptional quality. Thank you to Carrie for being so attentive to our needs and designing our spaces so beautifully, and Cole for the precision installation. Happy start to finish, we will be using Urbana for all of our future projects!

Mar 2, 2018
Stay away if you want service and professionalism. Terrible organization, dysfunctional staff communications, and seriously confused accounting. They were unable to meet the agreed schedule for installation of a bathroom cabinet, despite ample notice, so they agreed we would have our builder do the install and we would be refunded. We had fully paid for everything, including installation. There were long delays in getting the overpayment addressed, and promises that we would be credited from an ongoing project they were dong for us. At the end of their work my husband mistakenly sent in a cheque for the balance of a few hundred dollars, then realized we had not been credited for the overpayment of the same amount. He stopped the cheque and they agreed to sort out the numbers. It was a straight set off as the numbers were the same. We heard nothing further although we asked them to let us know if anything was required. 3 years later we ordered touch up paint for the cabinets, and received a very rude letter claiming to be owed the amount of that cheque. I immediately provided the owner with copies of emails confirming the delays caused by the fact they had no installer, the amount we overpaid for installation, their agreement that our builder would do the install and be reimbursed, and critically their agreement not to cash the cheque given we were owed money from them. The owner has not had the courtesy to respond. ( I am still waiting for the letter she claims in her response to have sent) . Very unprofessional conduct.

Jun 9, 2018
The designers at Urbana are thorough, thoughtful, and have very impressive imagination to back up their talent! You're in good hands here!

Jun 9, 2018
I went to Urbana and had a wonderful experience. The staff were all fantastic and I was helped right away with any questions I had. They were very adaptable and helpful with the process during my kitchen design! Defineitly reccomend this place and will be back for any future needs!

INDUSTRY BLOGS

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Opening Hours

Mon:9 am - 5 pm Open Today
Tue:9 am - 5 pm
Wed:9 am - 5 pm
Thu:9 am - 5 pm
Fri:9 am - 5 pm
Sat:10 am - 4 pm

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