Imperial Cabinet Co

Fantastic experience, Mike was accommodating to my many questions, let me visit the showroom as many times until I was comfortable with my choices. the plans they drew up we exactly what i described and better. very reasonable price and could ask for a better install! Recommended

Shop work was horrible. Cuts on melamine had chips everywhere. Medicine cabinet shelf holes were not the same height. Installation and finish were sloppy.

Very happy with our Imperial Cabinets, made with quality and craftsmanship. Installers were courteous and professional. Management was also very easy to deal with. I would highly recommend Imperial Cabinet. Will do business again!

Terrible quality, and over priced cabinets in our brand new home. Pick a different builder if your cabinets are from this company.

Imperial cabinet's, a company used by a certain Track Builder that I cannot name due to a clause in a contract that protects them from being named. Pretty much a standard track builder contract to avoid accountability. The builder try to get out of everything, or appease you with a partial fix that will not be as good as if the work was just done right. They also will say that the cabinet people say this, and then the cabinet people point at the builder. You lose. Imperial cabinets supplied the cabinets for my new home. The breakfast bar counter top was held in place with particle board that was screwed to the reinforcement shelve brackets by 1 inch screws. So the breakfast bar was barely being held on, and was loose. When they came to fix the first time, they only took out two of the various screws on one end of the breakfast bar, and replaced with longer screws, but did not fix the opposite end. I ended up having to do this one. The pot/pan drawers had to be fixed like 3 times(Once by the builder on the walk through day, Once by Cabinet guy, and then 3rd time cabinet guy moved it), as they were scraping on brackets, and one bracket didn't really have enough screws. One bracket was finally moved to a different position which was good, as it was apparent, that it kept working its way loose, and then would rub the drawer. Something is till rubbing on my drawers, but this spot was fixed for now. Although, maybe it will not be obvious when the bracket comes loose again. It is in a location where they cannot put a large screw in from inside on the end backet to keep it hidden, but then that mean you have a tapered screw that is only 1/2 inch into the particle board, which can then easily work out. The fastening method obviously needs to be better. The counter top did not have any clear caulking on the separated piece of backsplash. So prior to walk through, the particle board backsplash already has a bit of swelling from use by builders obviously. I did not catch this item on the walk through so builder gets away with this. Another item That I did request be fixed was the area of backsplash that the laminate is obviously separated from the particle board as it is slightly bulged, and if you push on it, you can see that it will move in and out from the particle board base. The method used to attempt to fix this was to use a piece of wood, and push on it hard with the idea that the laminate would now re-adhere to the particle board. It did not. The guy just says its fixed now. They say if its a problem later, then they can come back and fix it. If your not an assertive guy, then they get away with it cause they do sort of fix some stuff, and then ask you to sign when they are done, even if the fix is really one that will fall apart again. Another issue I had with them is that the Breakfast bar had two glued joints. The side of the breakfast bar that I didn't even really use, began to swell a bit at the glued joint. When I tell the builder, they try to avoid right away by using a Water Damage clause - not warrantable they say. After one visit by the cabinet guy for the pot and pan drawer issue, I submit to him that this joint should have enough glue in the joint not to allow water in, or was I supposed to caulk this to? He admits that I should not have to caulk the glue joint. I submit his comments to the builder, and the builder finally pretends to acknowledge that maybe this should be looked at as this is a glued joint. Then send a request to cabinet maker, with a phrase in the Work order stating that moisture is not warrantable, in a lead to avoid the replacement. The view it and nothing is done. I request the builder to look into so then the cabinet guy comes back, removes the breakfast bar to shop. Cuts one blades worth slice of the joint, and redoes the joint. Comes back to house to install. Not really a total fix, but a slight improvement. Builder now says that cabinet maker says they will not fix due to water damage not warrantable. Circle of dysfunction.