Lawsons Signature Kitchens

Ms. Ferris, It does not appear I can reply to your post nor create another post for your concern? We had tried on several occasions to try to come together on designs for you and unfortunately just could not connect. As said in our last correspondence, This is very unfortunate and sad for all involved. We believe you will be better served by another company in your area. Again very sorry for the inconvenience. Sincerely, James Lawson Mr. Hills, I would like to apologize for taking so long to reply. This is not our actual Google review page, and it was only recently brought to my attention, and also why this is a post as opposed to a reply. I have personally looked into your issue and from what I have found, on the day the copper gas line was installed you had asked the gas tech. to change the location of the tank which required an additional twenty two feet of copper line. Our failing was that our gas tech did not have you sign a change order. If you truly still feel you were wronged please call my personal ext. #253 and I will happily arrange your additional cost to be refunded. Sincerely, James Lawson

After seeing bad reviews, I went against my better judgement and decided to give them a try for my kitchen. Don’t waste your time. I wasted a month with this company. Awful experience. Terrible management that can’t keep their staff in line. Their kitchen designer was beyond terrible. No customer service skills whatsoever and was incapable of creating an original design. Completely unprofessional.

WORST COMPANY EVER!!! CROOKS AND LIARS! Scott the manger sold me a queen size mattress in Aug 2016. I didn't receive delivery, until October! I was quoted 2 weeks. The mattress was DEFECTIVE. Gilles, the rep from the manufacturer SPRINGWALL, came to my home, inspected it and declared it defective. Scott did an exchange for another Springwall mattress, quoted me a delivery date of 8 to 14 days. 2 months later, and half a dozen calls, I was repeatedly told the mattress was enroute, ?(from scouduc). Every time I called, Scott advised me he would call the manufacturer and call me back. He NEVER ONCE called me back. Finally, I called the manufacturer, spoke with JEAN and she advised me that they had NO orders from Lawsons for my mattress, and that they would have to construct it and it would take 4 weeks. I called Lawsons, spoke with Tim for the 2nd time, (who had 2 weeks earlier, promised and GUARANTEED I would receive delivery of it the next week at the latest)....the mattress wasn't even contructed....I relayed the results of my investigation to Lawsons and Tracy called me the same day to book delivery! The delivery men came, they were polite, then proceeded to hand me a bill for $57.44 for delivery charges!! I advised them I already paid for the delivery charge on the first defective mattress, and politely but firmly refused to pay. Scott the manger, tried to stick me with a 2nd delivery charge! I also purchased an oven from them, my only prerequisite was that it be white, self cleaning an inexpensive. After 6 months of use, I got the manual out to read the self cleaning instructions...the stove I was sold by Scott..WAS NOT SELF CLEANING!! I have never dealt with such lack of character or integrity from any company as much as Lawsons. If you purchase a Springwall mattress from them, FULLY EXPECT A 2-3 MONTH DELIVERY DATE. The staff lies right to your face, Scott smiles at you as his sales ploy, then rams a knife right in your back. DEPLORABLE!!!!! BUYER BEWARE!! ZERO STARS

Love this place!

Staff were very helpful, but process were a little on high side.