⚡️⚡️⚡️ ATTENTION POTENTIAL CUSTOMERS ⚡️⚡️⚡️
PLEASE READ THIS REVIEW CAREFULLY BEFORE SELECTING SPECTRUM FOR ANY OF YOUR KITCHEN RENOVATION IVATION NEEDS !!
I am baffled at the 5 star rating this company has received . My only justification for their rating is that they must not come from accurate or real customers .
There is only one way to describe my experience with spectrum & I can do so in one word ; Appalling !
In August of 2017 I renovated my kitchen . It cost me upwards of $12,000 . Understandably , I am not their biggest project - however , for a hard working single family , it is a considerable amount money .
Showroom : that's where they initially get you . The showroom is absolutely beautiful . Never the less , our sales associate ran late for her meeting .
Installation : after making a large deposit (50%) up front , we were given a promised start date . This was pushed back . As a result , this created a domino affect with other contractors who were hired to install my back splash , counter tops & electrical ..
Post installation : there were scratches & chipped paint . Some cabinets weren't even aligned correctly or weren't soft close as ordered .
Maintenance : several appointments were cancelled , times were changed without considerable notice & one appointment was completely missed all together with ZERO communication ; they just never showed . I'm not sure what's more infuriating having to call the company to do your own leg work or the fact that i had to take (unpaid) time off work to accommodate these appointments .. they had absolutely no regard for my time - nor did they seem too apologetic .
Post maintenance : the colour and textures of paint do not match . It's very obvious where the defects were . There are still gaps where cocking was left unfinished .
3 months later : my cabinets are separating from the ceiling (a complete eyesore) . Contact and photos were sent to spectrum on NOVEMBER 22nd . On December 3rd I finally received communication advising me of a "push back" .. a pushback on my warranty ?! As a result , a liaison contracting company would be sent to our home . I never heard from either company after that . On December 12th I took matters into my own hands & called the manager Steve .
Dealing with management : my most horrifying experience to date . As you can imagine , I am unbelievably frustrated at this point in time ..
I call to advise him of my situation ; there is tension in my voice . I am angered & feeling neglected .
During our conversation , it becomes very clear that my small $12,000 renovation is nothing to them . It's barely even a transaction . Rather than empathize with my frustration & provide a solution , Steve (with an aggressive and stand-off-ish tone) provided me with excuses & placed blame on the structure of my home . I was amazed he was able to evaluate my situation without even a photo . After a rebuttal on my end , I was promised a return phone call the same day : I'm still waiting ...