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Kitchen World

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3.9 Google Review

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7370 Transit Rd, Williamsville, New York, 14221, United States

(716) 688-1334 www.kitchenworldinc.com

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Refresh Reviews 3.9

michelle L

Sep 18, 2018

This is the most unprofessional company I have encountered. The greeter is generally rude and apparently the designers have the same "better than you" attitude. Recently my husband and I visited the store in hopes to have a complete kitchen remodel, however that will not be happening...at least from kitchen world. We met with a designer and made arrangements for him to come to our home to get a better sense of what we needed in our home. Unfortunately, we missed him by 10 min due to a prior engagement that ran late. My husband called and left an apologetic message on the designers phone. We made a few attempts to aplogize for missing him and he never once returned a phone call. We stopped in to see if our consultation appointment was still on for the week and still nothing....no communication from the designer. My husband called one more time, because we are looking to remodel soon, but this time the greeter gave my husband a message that the designer was "with another customer" and that he has given our name to a different designer. REALLY??? Excuse me, but that sounds like a grade school immature dodging response. We have decided to seek a more professional company to handle our kitchen and bathroom remodels. I am still in complete disbelief that this designer had such a child like response to such a minor issue. Sometimes appointments run late "life" happens. This man represents a company and unfortunately has alienated yet another potential customer. This seems to be a pattern according to the reviews I have currently read. I would suggest to the owner that you monitor your employees attitudes more closely. Maybe they need to attend seminars on customer service, because apparently they are failing miserably!!

Raven Harvey

May 14, 2018

Simply put..very disappointing. I went today because I had unexpected free time with my busy work schedule this does not happen often. I walked into the store today with everything one needs to get a quote. I told the lady at the front desk I know exactly what I want showing her a folder of all my research. I have exact measurements, materials we wanted and a time frame. The fact they would not have anyone available to talk to me is frustrating. Not having staff available to speak people who walk in is unproductive for the customer. They didn't have time to listen to me but expected me to fill out a bunch of paper work and come back some other time. I told the staff that was disappointing and passed on filling out paper work. I then left to go to Custom Interiors located in Tonawanda and even though they also go by appointments only they were not only willing to speak with me but listen to me and look and my ideas. They were very friendly and understanding of my busy schedule. They took my measurements and gave me an estimate, exactly what I was looking for. All in less then 20 mins!! Hope you can learn from this Kitchen World.

Donna Hoffmann

Jun 30, 2018

Friendly. Products looked nice. Will know more as process continues.🐸

Dani Terranova

Jul 11, 2017

Working with one of Kitchen World's designers was so helpful to understand how we could best utilize our space when remodeling our kitchen. He offered many suggestions that we did carry through in our design and we are thrilled with the remodel and the added space it provided. The look and quality of the cabinets and quartz counter top we had installed is excellent and the cost was lower than our quotes from the big box stores (this surprised us!). Truly a no hassle experience from start to finish... service was excellent, delivery was on time, installation was seamless... and their showroom is amazing for exploring opportunities in design options. Kudos to you Kitchen World... we appreciate your professionalism and would recommend you to family and friends without hesitation. :)

Kathleen Grosskopf

Aug 14, 2017

Excellent customer service. Recommend highly. Selection of choices of countertops, sinks & faucets were extraordinary. It was fun choosing. My new kitchen is absolutely beautiful. Just what I wanted. The installers were polite, professional as well as friendly. I wish there were more stars because they deserve at least a 10!

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Mon:9 am - 5 pm Today

Tue:9 am - 9 pm

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Thu:9 am - 9 pm

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