Cotala Cross Media

I would like to commend Mackenzie & her Team for Always going the Extra Mile. Mackenzie just showed the Ultimate of Patience as I struggle with the Zip Files. In this Busy World Patience is Always Such an Act of Kindness & Understanding. Much Appreciated!

After using Cotala for a number of years I decided to expand my business with their team of designers. I had a fully detailed meeting with two of their representatives and asked them to take my existing material and turn it into a professional looking brochure - not the silly clip art I was using on Word Document! After a great meeting with their staff, I was promised a great price, a quick turn around, and professional grade material. Imagine my dismay when I received the first proof back and it was my design (right down to the horrible clip art) with a banner across the bottom for formatting. Not only did this proof take 3 weeks to get back (we had to ask for them to hurry up), but it was missing key elements we had clearly discussed in the meeting. I was not impressed! Enter: Tavish! As the manager with an already busy workload, he not only took my my scorched-earth email, but patiently heard how extremely let down I was on the phone. The conversation was very difficult and he handled it very, very, well. After I felt heard, Tavish not only expressed that he would take on the project himself, but promised I would be pleased with the end product... and as you can imagine - I was quite the skeptic! Now, weeks later I am happy to say I not only have an extremely beautiful booklet, but an extremely high respect for Tavish as a person, and a business person. He did an amazing job, and you can tell he truely cares about his business to take on my project. A problem is only as troublesome as the ability to fix it - and Tavish nailed it. I will not hesitate to use them in future knowing how well they resolve issues (if any). As a business 4/5, but Tavish is absolutely 5/5.

Always very professional, excellent quality, awesome service! Highly recommended

I Love the Staff, Service, & Products .. Thank You for making us look so Professional !

Very Friendly and Professional Atmosphere, Very Energetic Team . Trustworthy and Honest