George Dube & Peter Cuttini, Partners at BDO Canada LLP

My tax issues are so complicated, both US and Canadian, stocks, bonds, etc., that it would be hopeless for me to work through the tax forms. I would be surely lost without the help of these experts!

I had to re-post this because my previous review that was posted last week from another account magically disappeared. I am not sure if there were other negative reviews that magically disappeared in the past but mine sure did. Absolutely horrendous. It takes them a week to respond to super simple inquiries. Also, very poor communications: When you bring your concern to their management, all you get is bad attitude. They would even go as far as ditching clients for their own mistakes as they are unable to validate their own bad service and obviously ditching clients is their way to cover up their own mistakes. Some of their staff very rude, unprofessional and judgmental. They do not like constructive feedback: I had a door shut in my face when giving them some feedback. My realtor (who has dealt with many of their customers) told me that BDO has made many mistakes on their customers' files and charge a lot for their unprofessional service. Buyer beware! It is "stay away" if you ask me. -- Additional response to "Response from the owner"- I appreciate the detailed "analysis". However, I feel that none of the situations apply to me, it is definitely not 1. Whether it is number 2 or 3 all depends on your perception. If following up again after inquiries unanswered for a week is "abusive", I guess you could call me "abusive" - however, at no point was I ever rude, engaging in profanity or any other types of disrespectful behavior (I think that would be what most consider as "abusive"). Your staff had not given me proper expectations as to when inquiries would be answered during your peak periods. Customers do not automatically know your turnaround time during your peak periods, so they will likely follow up on an inquiry that had gone unanswered for days. Also, when an issue was brought up to your management, shouldn’t it open up an opportunity for an open discussion, instead of your company unilaterally shut the door on the client and make them feel ditched? I definitely didn't think bringing up an issue to your management means that you would ditch me as a client. No one besides your company did that to me ever. Not listening to constructive feedback is one thing, going so far as to ditching clients is entirely something else. I hate to say this, but the lack of care and level of disrespect was appalling. I understand that your staff might have been anxious trying to meet deadlines, but still feel that there could be more professional ways to communicate things than they did. If Peter & his staff was so overloaded to the point that they have absolutely no time to answer simple inquiries, perhaps he could tell client to circle back with you past your deadlines instead of ditching them? I indeed took time to provide timely constructive feedback in my real name to no avail. Many consumers feel reluctant to share bad stories on an open platform like the internet. People do not want to feel "targeted”, and some would prefer to have some privacy thus keep their names hidden. I will not disclose who my realtor is to you. All I could say that my realtor is a very experienced, intelligent and hard-working professional that many have greatly enjoyed working with. "Anyone can make a mistake, however, we do try to make things right when/if this does happen, just as I would expect with any professional service provider" - Again, based on my story, I hope you could appreciate why I say that this was my experience at all. Also, I feel that you definitely made yourself sound more rounded on a public platform for everyone to see. However, BDO staff was short and impatient with me in my private dealings with you. I will likely not waste my time to phone as I know I would just be going back in circles with feedback going nowhere and having another door shut in my face. Also, notice how the so-called "good reviews" are all from two years or even longer ago? It's probably because your company has grown to a size that you cannot manage and you don't even care - clients like myself feel like we are treated like less than a number.

I've had an excellent experience for both my personal taxes as well as business taxes. Filing income taxes has always been challenging, especially since I delved into real estate investing. But Dube & Cuttini have made it such a simple process through their use of checklists to ensure I've captured all possible expenses and by thoroughly answering my many questions along the way. They've been a great help and they have a wonderful team. I've been using their services for the past few years and I have no doubt that I will continue to rely on them as my accountants for many years to come. Thanks for all your help!

I work quite a bit with George and Peter with mutual clients. Without hesitation, they are probably the most professional and knowledgeable accountants that I work with. Their acute understanding of tax policies on both sides of the border allow their clients to be extremely tax savvy and have an impactful tax strategy in place. Whether you are an investor, commission based employee, or self employed, they will make sure you have the best advice to ensure you are on the right path to tax health! As a Mortgage Professional myself, it's critical my clients are in the right hands for their accounting needs. George and Peter and my partners to ensure this is the case!

My husband and I have used Dube & Cuttini for our accounting since 2006. With my husband being American and having US interests and the ever growing complexity of our lives through two newly incorporated businesses and a growing real estate portfolio, D&C is a perfect fit for us given their area of expertise! I want all members of my real estate investing team to have real life experience with investing and they do and truly understand where we are today and where we want to be tomorrow. This shows up in the advice they give us and the counsel they provide as to how best to structure our businesses for the future. Knowledge aside, their professionalism is excellent and their promptness, attention to detail, systems and online access is second to none.