Cornerstone Counselling Centre

I don't know that I've ever posted a negative review on Google before, and I'm sad that to feel compelled to do so now, especially with respect to a counselling office, as I am a huge proponent of therapy. I would preface by saying that my review is not of all of Cornerstone's Psychologists, and that it is focused on the specific Provisional Psychologist I met with, as well as the Administration Staff. I was assigned to a Provisional Psychologist as I was a student and this option was less expensive. Due to several recent events in my life, I was in really bad shape, and perhaps I didn't communicate clear enough to the Administration Staff just how desperate I was feeling, and that perhaps a provisional student psychologist wasn't appropriate given my circumstances. Having been diagnosed over 10 years ago as a major depressive, I have lots of experience with psychologists, so I feel as though I have adequare knowledge and experience to be able to post a fair review. I have never had such a poor session with a psychologist. Ever. This girl asked probing and painful questions, which is fair. But that was literally it - She offered no solace, support, strategies or coping mechanisms, nor did she offer any kind of plan for the future for us to conqur these issues. She asked me questions for an hour, from which I was in tears, and then sent me on my way. The largest sentence she strung together during the hour was "That must be hard for you". I honestly left much worse off than I went in. I didn't leave feeling optimistic or supported. Then perhaps a month later, I received an email asking me to review my experience and fill out a survey online, so I did. The last question of the survey was something like "Would you be willing to be contacted regarding your experience?" and I said "Yes", why not. The next day, a member of the Administration Staff called me because she said I had clicked in the survey that I wanted to be contacted, and so she was asking me what I wanted to be contacted about. I explained that no - it asked if I was willing to be contacted regarding my review. Her response was basically "Well if you don't need anything, have a nice day". It honestly made me even more angry - it was total indifference, even AFTER i had told them how terrible my experience had been. 0/5 stars.

I can't remember the name of the lady counsellor, but she was definitely over 50, maybe over 60. It was a total waste of my money. I explained my problems and I was there with my common law husband. Her sarcastic response was "Well, what do you want me to do about it?" I was there to try and save my relationship and I get this psychologist who was only there to collect a pay cheque.

Awesome nice polite staff. Professional and always greeted with a warm welcome.

I have found the staff at Cornerstone to be of the utmost professionalism. The receptionists are friendly and know what they are doing. My counselor, Jenn, is phenomenal. I am very fortunate that I clicked with her immediately. She has helped me through some very difficult things, and we continue to work together for my healing. In my mind, the money I spend is well worth it. I shudder to think of where I might be today if not for the support of Cornerstone.

Receptionists at the front are extremely unprofessional. The first thing they ask people BEFORE even saying hello, how are you? is How are you paying today? I have never been to a medical office where they ask to pay for service up front. They knew we had insurance too lol. We went to see Dr. Marlis Myer. She was adequate until the 50 minutes were up. About 2 minutes before a big issue was brought up that caused us to start a heated discussion. Dr. Myer meanwhile got up opened the door and basically said that it is a good topic to discuss. It was our initial session and after that we felt very discouraged to talk to each other, or to continue therapy. I don't think cutting people off in the middle of a discussion just because you're dying to get out of your office is professional. Anyway, we are continuing therapy, but we are never going back to this place again. $190 for unprofessional staff is just not worth it.