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Highland Moving & Storage Ltd.

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3.6 Google Review

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14490 157 Ave NW, Edmonton, Alberta, T6V 0K8, Canada

(780) 453-6777 www.highlandmoving.com

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Kaylee Loyer

May 25, 2018

We had a fantastic experience with Highland Moving from start to finish! Everyone was incredibly friendly. Our moving team was so AWESOME! The guys were full of energy and worked so fast and diligently. They immediately put us at ease, kept us laughing the entire time and were full of great tips and tricks. I would absolutely hire them again in the future, and would recommend to anyone who required a moving service. Thank you so much!

Jennifer Moran

Jun 30, 2018

I will never move with them again! I paid $1500 for them to do the packing only to have 5 items broken - who puts a wine glass at the bottom of a box? They don't move on the weekend unless you pay more and couldn't guarantee an actual day (I was told they could only confirm a 3 day spread and the driver would call 24 hours in advance) until I insisted on an actual day because I would have to take a day off. I was charged $500 because it was confirmed the driver would not be able to bring a tractor trailer in and would need to have a shuttle, only for the driver to show up in a tractor trailer. The driver also showed up with an invoice stating to collect even though I'd already paid in full. The driver on the other end drank out of one of my glasses and left it on the counter with his juice in it and unpacked! I moved before from Vancouver and had no troubles with weekend moving or anything being broken. Oh and a one bedroom from Edmonton to BC cost $5000 + $1500 for packing! Go with someone else!

Natasha Winter

May 28, 2018

UPDATE Moving: The movers came and moved our 750 sq ft apartment to a house 7 minutes away. While they were careful with our items, they were highly inefficient in moving items out... it took them 6.5 hours overall (4 hours just to empty our small apartment), which is ridiculous as we had everything packed and organized for the move; we don't even own heavy furniture. The move was incredibly costly because of this. Booking: When working with Highland Movers, I requested a proposal with two possible dates (a month and a half away) for a within-city move. I discussed the rates/dates with my significant other and we decided to book with them; when I informed Highland's representative, she sent me an updated proposal with our chosen date with an increased rate ($30/hour than the original). When I communicated this and that our moving date was at the end of the following month and not the current, the company realized they had sent an erroneous rate and rectified it the same day. I'm quite happy with the outcome, and I am impressed with the accountability the representative took in explaining what had happened.

Denise Lefevere

Apr 26, 2018

Update: A representative got in touch, and worked with me to resolve my issues. Excellent after care customer service! The movers were nice, friendly young men. Besides that, very disappointed with my experience with Highland. Not worth what was charged. The one man crew I dealt with the day before from Facebook Market place for my smaller items was outstanding - careful, and efficient in comparison. Issues: Scratches on furniture - night table, dresser, dining table Dresser drawer will not close Night table missing knob Charged for garment boxes when I was informed they were free White ottoman marked up with black finger prints None of the furniture was wrapped up Temporary carpet - filled with dirt, and hair.

Kate Diteljan

Mar 23, 2018

The team was incredibly efficient and careful with all of our furniture. Their ability to carry multiple boxes at once out of our 3-story walk-up with no safety concerns was a sight to see. They were very conscious of ensuring everything was protected and kept clean during the entire move. Thanks again Brandon, Joey and Rose!

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