Good Place Movers Chilliwack

Best moving company! The men were professional and knew what they were doing. Very hard working and efficient. And most importantly everything got moved in one piece and no dents in the walls. I will definitely use this company again.

-asked about professional movers when first making inquiry: paid for 3 professional movers. One seemed very new (showed signs of possible substance abuse issues) -on initial inquiry, asked about policy regarding smoke breaks. I was told they would pack up the truck, then take a smoke break on the way from first place to second place. They took at least 3 smoke breaks over the course of the move. -we were told an 8:00am start time. I had not even received a phone call saying anyone would be late. By 8:30am I phoned and spoke to the owner, who said "we are coming", and explained it was hard to get some of the guys up on the weekend because they were working late the night before. The crew didn't show up until just before 10:00am, basically 2 hours late -when driver showed up, he tried to back the truck over the front walkway and between two boxwood trees (which the truck was obviously too big to fit between). We had to stop him because he had already broken a few branches -at the new place, he parked very awkwardly on the grass, not the driveway. It became very awkward to get the furniture out so they had to stop everything and move the truck again, which wasted more time that I was paying for. It was very unorganized (the person in charge was inside the back of the truck instead of giving directions), and the driver came very close to hitting the concrete garden wall. I had to stop him and go over basic signals because he wasn't listening to them when I was trying to assist him in backing up. I spent a number of years as a truck driver, and he definitely did not appear to be a professional. -when it came time to wrapping everything up, the person in charge came in and went over the paperwork for me to sign and collect money, while the other two were finishing off (they were supposed to be bringing the boxes through the side door on the house and down the stairs into the basement. I didn't realize until the following morning that they had left 4 boxes outside by the side door of the house, instead of bringing them inside and downstairs like the rest of the boxes. All of our financial documents were inside one of those boxes, and they ended up spending the whole night outside -a couple of the items were damaged in the move -a called a few days after the move to speak to the owner about the experience. The receptionist said he would call me back. He never did. I called him back several weeks later and finally got him on the phone. He accepted no responsibility as the owner of the company. I told him my frustrations at paying for 3 professional movers per hour, when that's not what I was getting. Instead he continually asked me questions that weren't relevant (such as which other moving companies did you call before) and tried to tell me that by booking with them, I was giving them permission to park wherever they wanted because of the ramp they needed to use. (There was plenty of room on the driveway; they did not have to completely park on the grass.) The owner of the company would not listen at all, instead was completely argumentative. Please don't waste your money. Pay a little bit more for a professional moving company (even if it's only for two movers). Horrible customer service from the owner. I will be filing a complaint with the BBB.