AMJ Campbell

My elderly parents hired them to move from their house to Condo. The moving staff itself are good though they did scratch a floor in my parents old house. However the sales rep Kelly Kipp underestimated how many trucks were needed and now we have to go back and forth a few times to pick up the items that the movers were not able to get on the truck. The dispatcher whom I spoke with before complaining to Kelly had a lot of atttude so don’t expect much for customer service. All Kelly was able to do was say they can go back for the rest but they have to charge and a big “sorry wish there was something I could do” typical customer service cop out. Thank god it wasn’t a cross country move. Going to be a long night for me and my already tired folks.

I interviewed 5 moving companies for our BC to AB move. I asked all the questions, I researched and researched. I chose AMJ as I falsely believed they were an honourable, upstanding company. Please learn from my mistake and do not hire this company!! AMJ makes false promises, your belongings ARE NOT INSURED if you pack yourself. Apparently you have to pay them thousands of extra dollars to have them pack your items to be insured. I was told on numerous occasions I was insured and not to worry. From our moving consultant to our driver we were reassured over and over again. My pick up raised red flags immediately. Our moving consultant did not estimate the amount of items we had correctly. Our truck was supposed to have another clients items as well as ours. They had to cancel the other client as there was nowhere near enough room. At the end of the day the crew was literally stuffing the truck with our belongings. On the delivery end the crew were not careful with our walls, boxes or furniture. We paid extra to have our big screen TV’s crated and found out they did not crate one of them. Still awaiting a response from AMJ regarding this mistake. Not to mention they lost the power cord to one of our TV’s. All of our furniture arrived dirty, some damaged and some missing furniture pegs. Once we started unpacking we discovered 2 of our boxes had damaged items. I filed a claim as instructed. AMJ replaced my tv power cord(took 2 weeks) furniture pegs and they covered the wall damage. I was told my boxed items were being denied as I failed to take pictures/keep the damaged boxes. I had no idea I was to keep the boxes!? They sent a furniture repair man to fix my damaged tv stand. He proceeded to tell me how great AMJ are with claims and he could not believe they would not honour the remainder of the items in the damaged boxes. They have completely refused my claim for my boxed items, we are out at least $2000. We have lost some irreplaceable items. I used extra bubble wrap, paper and padding for all of my fragile items. I have been told if I had the damaged boxes they would honour my claim. I have also been told the reason they won’t honour my claim is because I packed my own boxes. So two conflicting statements. I have contacted them numerous times and I am met with robotic responses. I have given AMJ plenty of time and the opportunity to make this situation right and they absolutely refuse to. BUYER BEWARE!!

We moved across Canada using them and they did a wonderful job of getting all our stuff packed away and safely arriving on the other side. Arrived on time, friendly, and the cost was very reasonable. I also recommended them to a friend and her move went great as well. I really wouldn't use anybody else, knowing how many problems can arise with different companies.

Thank you Jim Froese and your professional Staff. On March 5 my wife's Mother celebrated her 86th birthday! she declared that she was ready to move and was looking at the Wexford Senior Independent Living as a New home. That was welcome news, now we had to arrange packers and movers to relocate her from her ninth floor 1000 sq ft apartment in Vancouver West end to Tsawwassen and this had to be done over Easter week end. Jim and his staff were very helpful and made this happen on such short notice! they also delivered GG for nine hundred dollars below quote. Can't thank you enough. we highly recommend AMJ for your professional moving expertise.

We just had our office moved and everything about our experience was 10/10. We have moved our office before and had a bad experience so were resigned for perhaps more of the same. Not so! Thank you AMJ crew and Lisa at the office. For those of you out there looking for a good move at a reasonable price, look no further. Susan Lang, Specifex Building Science Inc.