Highland Van & Storage

The move was not an easy one due to long hallways and a small elevator they had for transporting furniture, but they did it with good grace. They were careful with everything, but just the same, a glass side panel in a cabinet got broken. I was pleasantly surprised when Robert came to fix it the very next day, and made it look like new and with absolutely no hassle for me. I would recommend this company to anyone as they are experienced, take care, and are mindful of your needs and personal property.

Our move was exceptional from beginning to end. Arlene Johnston our sales representative provided us with a fare quote and also took the time to deliver boxes to our house on several occasions prior to move date. Given the adverse weather conditions on move day with snow in the forecast we were amazed how our three movers not only showed up on time but were able to adapt to changing weather keeping both homes relatively clean and dry. We did not experience any damage during our move which also put us at ease. Reliable, professional and competitive is how we would rate this moving company and recommend Highland Van and Storage to anyone. Thank you for your exceptional service!

I moved from North Vancouver to Gibsons on the Sunshine Coast a total of 50 kms. including the ferry of 10 kms. I was charged for 16 hours of time to go this distance. They proposed to do the move over two days, one day to load and return about 40 kms. back to Delta where they are located, then charge me again the 40kms. + 50 kms to do the move the following day. I tried to negotiate that the truck and movers stay over in a motel in Gibsons as this was cheaper for me, than the quote of 16 hrs. over the two day period. We negotiated down to 12 hrs. and doing the move in one day. I had no way of knowing what the actual clock time was for the return, so don't know if the price was accurate. They charge full price for driving from their facility to your home, rather than a cheaper rate. In Vancouver traffic this is unreasonable as the congestion is so heavy. I was told that my white sofa and chair would be shrink wrapped and this was not done, so soil marks occurred. An expensive coffee table had one leg broken off and taped back on by the movers. I discovered this the next day and reported it. I was given a small allowance of $150 to cover the damage. I was very disappointed with Highland, their coordinator was great to work with, but I think the quality of the movers employed left something to be desired. One showed up late and as I was paying an hourly rate for three persons, an allowance was made for the time that only two workers were on site.

We decided to move with Highland based on their estimate and their good reputation. We understood that their estimate would be a little off because we had some goods that we kept in the storage unit which had not been seen. The packing day came and the 3 packers worked all day packing all of our boxes, this despite the fact that we had packed at least 40 to 50 boxes prior to their arrival. There were so many boxes in our home at the end of the day, that we couldn't move and the packers had to leave somethings for the movers to complete the next day. The movers arrived the following day and commenced moving everything out to their truck. Despite being one mover down for the first hours they worked diligently getting everything outside. We assisted them by acting as the lookout outside by the truck ensuing that there were no problems. Once the third mover arrived at noon they doubled down and got everything out by 17:30 and our home was empty. Both the packers and the movers worked with great care and diligence They were professional, friendly and very competent packing and moving our belongings. The only issue came when our final toll arrived and the actual cost of our move was almost 50% higher than the original estimate. However, the company listened to our issues and came up with a small refund that lowered our final cost and we were very satisfied with everything. We would recommend this company as a very good one to accomplish your own move. Trust them to be professional, hard working and thorough people to treat your goods with great care. A move is a very difficult and trying time in your life and you need to be able to trust the people that are moving your precious possessions. Highland moving and storage is a company that you can trust and rest assured that your hard earned possessions are in very good hands.

Full pack by Highland loading at Burnaby in late January -- full unpack by Atlas Agent King's Transfer unloading at Winnipeg in early February -- full Atlas Insurance -- some damage (nothing out of line given that this was a 2,200 KM wintertime move through the mountains and across the prairie provinces) -- in the end all items were either fixed or paid out for replacement -- very courteous people to deal with, from the estimation stage through to claims resolution. I am very happy with the way things have turned out and would certainly consider Atlas-Highland--King's again for my next move.