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Dacota Freight Service Ltd

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3.3 Google Review

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1474 Theatre Rd, Cranbrook, British Columbia, V1C 7G1, Canada

(250) 426-3808 dacotafreight.ca

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Sara Kuntz

Dec 11, 2022

You can't choose 0 stars, but thats my rating. This company delivered us a washer/dryer tower to our home and installed, it was purchased online through Costco. When the delivery people got here they were very unprofessional, were about 18-19 years old and did not look like they would be able to carry a machine this large into a house but somehow managed without any straps or anything. The one guy wasn't wearing a belt so we got to look directly at his crack the whole time, yuck. While they were moving it in, they ripped a huge chunk of our linoleum floor. This is a brand new home that was just moved into a week prior and the lino is continuous through our whole house. They weren't willing to take responsibility and for some reason were trying to put the blame on Costco when costco sent us a great appliance that works and we are happy with. The only thing Costco is at fault for is hiring this company to deliver its goods. We had to pay for guys to come and do a temp repair - 2 guys driving 3 hours each way to come and repair, wasn't cheap. We will eventually have to replace the flooring, the rip is in the worst spot if the washer ever overflows.

Britt

May 13, 2022

In the parking lot as I write this. The women at the front desk were extremely rude, refused to even look for my package, despite it saying online that it's at their building. They sent me to the other FedEx pickup in town, who were extremely helpful, called Dakota for me, and had them put my package aside. I came back, about 10min later and the woman tried to send me away again!!! My package was literally sitting on her desk, and she basically refused to help me. She finally handed me my package, and it's already been opened... Extremely rude, dismissive, and literally refused to do their job, made fun of my surname to my face several times. Really upsetting experience with these 2 women. Awful

Teresa Oliver

Dec 11, 2019

The worst delivery company in Cranbrook. I rarely get my parcels when I'm suppose to. My last one was covered in oil as were the contents of my parcel. They are rude and unprofessional. Don't use them

Gemma B

Sep 12, 2020

I can not say enough positive things about Dacota Freight! They were so helpful and responsive and literally saved my weekend and took a great stress off my plate by hustling short notice to get a part from Cranbrook to Fairmont ... I called them at noon and had the part by 1:30 pm. The best service and nicest folks... on top of all that they didn't use this as an opportunity to overcharge me ...nope not these folks they are kind and honest and very reasonably priced!!! Thanks Dean as I said you are a saint!!!!!

James White

Mar 9, 2018

We use Dacota for most of our outgoing shipments and all of our FedEx express shipping. Never an issue. The lady who answers the phone is always pleasant, the drivers are nice and packages are always picked up and delivered without issue. Would recommend to anyone.

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