Hoover The Mover

First of all, great prices. Second, awesome service from estimate (Thanks Dan Omlor!!!) to account coordination (Thanks Angela Martin!!!) to actual packing, loading and unloading (Thanks Brandon, Nate and Jamie!!!). We've hired professional movers 4 times in the last 8 years and these guys were the absolute best. Highly recommend!

This is the police report reference #. As of today I was informed that your company and or warehouse has never had my packages. From the tracking information I have been able to receive, that is incorrect, your location was where my packages were last physically scanned. I spoke to Christy at ICAT and she informed me that she was given incorrect information for my replacement order. Whether any of this is true or not, it is no longer my problem. I have given your company ample amount of time to rectify this situation. I told you previously that filing a report was my most effective way to get my items or my refund. When I informed Lisa that I had filed a report, it's now that you've never had it. Moving forward, I have contacted the Ft. Wayne police dept. The fraud investigation officer and I will physically be there by or before Friday, when I will also hand over our correspondence, the voice recording of Lisa saying that you have never had my packages as well as hanging up on me before giving me STI's info. All of the emails that I have received with my physical tracking information and it being scanned IN at your warehouse but never out, and Lisa pinning it on STI/Gale the driver. As well as my conversation with Gale and Christy. Any miscommunication was not my problem and should have never been my problem. It was never my intention to be threatening, only to recoup my losses. However, after my final conversation with Lisa (you've never had it, it's the other company's fault after WEEKS of getting the customer service run-around) and her being thoroughly unprofessional, I do not plan on following up with this personally. I will also be following up with the Better Busines Bureau. I spoke to an STI representative and they are aware that you are currently blaming all of this on their company and driver. This was purely a business issue and I was very fair from the beginning. This how now turned into a personal and unprofessional situation and I'm dealing with it accordingly. I have an appointment at the FWPD on Thursday. Expect an office to follow up with you afterwards to begin the investigation. Other individuals have come from forward with very similar stories to mine, and I was informed that it is best to proceed as if this is a stolen goods situation. All of the information I have obtained to sort this out, which should have never been something that I would have to do, will be sent to the BBB as well as posted to every single place I can review and rate your company. This has been by far the worst experience I've ever had with dealing with a company on a professional or consumer level. ****This has been and will be my last correspondence with Hoover The Mover since I was initially contacted by THEM on May 12th. It is now April 2nd and I have had to file a police report (reference # was redacted) because after being informed that they had my packages from Ikea, I have been told 3 weeks later that they never had them. I have personal texts as well as recorded conversations with the owners Tad and Lisa Leevy (sp?). I was then hung up on by the owner Lisa after having to ask them personally and multiple times for the actual tracking information (They claimed it did not exist and could only be located per my order number) I was able to obtain that information through another party. I have done every bit of leg work on tracking down my shipment, that was scanned into their warehouse but never out. Now the claim is that it was never there. After the way I was managed, but never actually served as a paying customer, it is my personal belief that they are very good and "never having" packages that can be replaced. I became belligerent only after WEEKS of being blatantly lied to by the owners. I expressed before that I would need to file a report to expedite my refund or replacement, and was told then that they would handle my replacement process. After waiting several more days, I was informed that their contact was never given the correct information. Unprofessional con-artists.

Best moving experience you'll ever have, just call and talk to Dan

I had a very positive experience with Hoover the Mover! The men who loaded were most efficient. Eddie, I believe was his name, found a wad of my husband's cash and was honest enough to quietly hand it to me. Dan was very thorough with his estimate and his bid was reasonable. Imagine my surprise when the total bill came out for far less than quoted. Jerrold, the driver and Cory were so efficient on each end. Item such as glass were wrapped carefully and I have found nothing broken! A great company!

By far one of the worst customer service experiences I've ever had. Kyle provided a quote for our family's move from Indiana to Georgia in late April, 2017. Kyle was very pleasant and informative when in our home. He assured us that by hiring his company we would have the most seamless moving experience available. We signed our contract the first week of May and our pick-up was scheduled for July 31st. We were told that when our driver arrived to pick up our belongings he would confirm the arrival date in Georgia. Although we would have preferred to have more information up front, we resigned ourselves to waiting for the 31st to confirm the arrival date. Our thought was that, once the date was confirmed, we would know exactly how long we had to make the trip and could plan any hotel stays, if needed. We are a family of six (6) so we hoped to minimize the need to stay in hotels in order to save money. On the day our truck arrived, the driver did not have the information we were told he would have and we were told to call the office. My husband called the office twice and was told both times that they were working on getting the information. After four (4) hours I called the office myself and was informed that the 'truck' they sent was actually a container because they did not have a truck or driver available for our move, but that they would still be arriving between the 4th of August and the 8th of August as originally stated. Lisa in the office was extremely rude and could not wrap her head around why this was a problem. She actually said to me that she would think that someone with a family of six would have been better prepared. I was and am still shocked at the way she spoke to me (her customer) and the lack of care or desire to help that she displayed. I was told that our container would be taken back to the Ft. Wayne facility and would sit there until a driver was available to pull it to Georgia and that we would be given a 24 hour notice of the truck's arrival. When I asked when they would have a driver Lisa's response was 'I don't know - maybe tomorrow, maybe the next day.' This is not what we were sold. If we had known that there was even a possibility that this would happen we would never have chosen to go with this service. I also don't understand how, having signed the contract three whole months earlier, they did not have a truck or driver available for our move. This poor planning on their part became a big problem for our family. Although we enjoyed having Kyle in our home he went AWOL during this situation. We emailed and called him and to this day have not heard a word from him. No follow-up to see how the move went, nothing. The only bright spot is that the gentlemen who came to load the truck were exemplary. They were professional, courteous and respectful. But let me reiterate - this was the only good thing about this move. In the end, we ended up working with Shante at the corporate office as neither of us wanted to speak with Lisa again. Shante was compassionate and understanding as you would expect of a customer service representative. I'm not sure who she spoke with, but she was able to tell us that a driver would be picking up our container and moving it to Georgia the following day. On the back end we dealt with Beltmann Movers in Georgia. Everything about working with their company was pleasant and enjoyable from the customer service to the gentlemen who arrived to unload our truck. We will be using them in a year when we move again. Lastly, we did have several items damaged during shipment. We purchased the replacement insurance plan so we will be filing a claim. The Beltmann team pointed out a few areas in the truck that were packed incorrectly and took photos as back up, as well. Only use this company if you want to gamble at getting what you are told you will receive. I would not recommend them to anyone.