Premiere Van Lines Moving Company

Great company, I have used them many times and I am always happy. Hard working guys. Thank you.

Mike Hanes and Premiere Van Lines did my move from Truro to another town in the province. The driver, Alec, showed up as promised. The move went as smooth as possible and everything arrived at its destination in mint condition. I found all my dealings with this company to be professional, respectful and courteous. I would highly recommend this company.

Do not use this company!!! I had to move things out of a few rooms due to a flood and they were stored locally. When the boxes came back a GREAT manyear things were missing and of the things I got back there was extensive damages due ridiculous packing practice. They wrapped and packed fragile things on the bottom then put heavy things on top. One box had 2 large heavy brass lamps packed with a large ceramic lamp that, of course, got completely destroyed. They didn't even mark which shades went with which lamp as there were many similar ones. Many small fragile figurines were packed with heavy books and/or DVDs. They even reused boxes from a previous move since there were names and locationstored written on the boxes that my house doesn't have. I complained and got no reply and the lost things were never found. The people doing the packing were nice enough but were not trained properly by their bosses.

Do not use this Company!!! I did a local move and purchased four extra boxes from Staples so they stood out from my other boxes. One box was missing when I started to unpack my items. I called them three times and told them I was missing one box but the owner called me back and told me that no box was turned in and it would show up (it never turned up so I called again and got the same response. He told me this happens all the time, so put two and two together and it doesn't take long to figure out where my box went. This one box contained over $9,000 plus in items that I never found. I went into their office today, September 5, 2013 to ask for a form to fill out an insurance claim and the woman was so rude and would not give me the form even though it says on the back of the work order I signed that I had insurance. I was given the run around and was told I was should not have put my valuable items in a box but I put all my valuables in every box including my jewelry. There was no place in the contract that said I could not put my valuables in one of my own boxes that I packed myself. Just another way to make me look stupid and blow me off. I have thousands of dollars of items I put in my other boxes, should I not have put those in boxes to be moved? What is the point of a moving company if you can't trust them with your valuables? Sounds like they are talking out of both side of their mouths. I was very insulted by such a rude response since I put all of my valuables in every box that I moved. I asked for an insurance claim form and was refused and was told that Mike Haynes would have to call me. The same person who told me that people misplace boxes all the time and it would show up. It never showed up and I knew it was missing from my first call to them. It was not a productive meeting and I got blown off again and being told I was stupid for putting my valuables in a box was down right rude and wrong. I contacted the Better Business Bureau and filed a report and sent them an update of what happened when I dropped in today.