Although we were quite pleased with the team that helped us move out of our home, we were shocked to learn that the actual weight of the shipment was 39% higher than the estimate provided by the Hoyt's representative, as he indicated he's normally within 10% of actual. We did not hide anything during the walk-through and if anything, sold more before the move than we originally anticipated.
Although they did price match a competitor's price, which was much appreciated, the incremental cost was still roughly $1,500 more than they suggested. We did not learn of this until it was packed in the container and we had no choice but to follow through.
We understood that heavier loads translate into a lower cost per unit of weight; however, the cost per kg remained the same even with the load 39% heavier. The receiving moving company did not assemble anything, nor did they move anything past the front entrance way, as the vast majority went into the garage because the home we moved into was furnished; this saved them many hours of labour. Although United Van Lines Canada offered us $200 in the end, this paled in comparison to the unanticipated extra $1,500.
Although I might suggest getting a guaranteed price at the time of estimate, we were concerned that we could be paying more than the shipment was worth by taking that approach. Perhaps a good idea to get several written guarantees would be the way to go?
Update on April 9, 2017 - although I checked my post for some time after I made it and didn't see a reply, I figured I'd be notified by e-mail if there was a response (so stopped checking my post), but was not the case. I left Carrie a voicemail well over a week ago and have still not heard back.
