MVS Canada - Car Shipping - Halifax

This company is amazing and affordable. I had them transport my car from Saskatchewan to Nova Scotia. They communicated with me every step of the way, giving tracking updates every stop with an updated timeline for delivery of my vehicle. My vehicle was shipped after my household objects from another company and my car arrived weeks before my stuff, and with zero damage. The whole process was very easy and the most affordable that I could find. I would highly recommend this company.

I had my vehicle shipped from Vancouver, BC to Toronto, ON. I dropped off the vehicle on August 17 and it arrived in the same condition on September 4. Really good staff in Vancouver and Toronto. Susan was very helpful and was able to answer all my questions. Their online tracking system is also very reliable. I highly recommend. The prices are competitive as well.

EDIT TO REVIEW : After the below occurred, I emailed MVS. They responded very quickly. While I didn't receive an apology for the incident I did receive an explanation and a promise to pay back the amount owing. Apparently the tolls cameras will photograph plates from time to time. In this case, I am thankful that I had mail from my old address being forwarded to my new home or else I could have had the charge go to collections without being aware of it occurring at all. Customer support stated I would be reimbursed the next day, and they did pay the amount in full. I am satisfied with the resolution, but bothered it happened at all. Since this has happened before why nottake steps to prevent it - perhaps cover the plates on the shipped cars if taking toll routes? As it has been resolved but because of the bother the service rating has been moved from 1 to 3 stars. The shipping process with this company was fair to moderate (initially). Some things inside the car were moved around with a couple of extra dings I didn't know if they belonged there before or not. The outside was filthy but that's how it goes shipping things open to the air. I rather move forward with life than worry about dings in/on an old car so I let it go. For the price I would have expected better service but I was fine with it. After I thought I had settled my business with them I receive a notice in the mail today that my car was charged for driving on a toll highway, without a transponder, at 3AM several days AFTER I dropped it off at what I thought was the shipping terminal Whether joy riding, or simply moving my care to another transit hub, what goes through their head to think that the customer would be fine with that? This wasn't a little bit down the road, it was 33 Km according to the BILL IN THE MAIL. I have contacted their central email because they have no Western Canada number location or hours. I hope they'll respond with an apology and try to make amends, if they do I'll edit this review to reflect their efforts. Otherwise my review is stay away!

Unfortunately the worst customer service experience I’ve had in 52 years of life. I shipped my vehicle from Milton, Ontario to Calgary and when I picked it up, it was covered in winter debris far out of the ordinary. The inside of the vehicle had extensive salt, moisture, and even a snowdrift inside and clearly the vehicle had been transported with the drivers window down for a portion of the trip. The windows were so bad that you couldn’t see outside of them. Somebody had rolled the drivers window up and down several times to see where they were going of which the glass is now scratched and damaged. There were scratches on the passenger side windows where something had scratched all along the vehicle, as well as small rocks literally embedded into the paint from the heavy road debris on the vehicle. I contacted MVS, and after several communications back and forth, I literally had to fight just to get compensation for the money I spent cleaning the vehicle so that I could safely drive it home that day. I thought I should receive a few hundred dollars in compensation for the damages on the glass, and I was told, and I quote, the amount I asked for was “absurd”. I was then told that I needed to deal with the third-party they had subcontracted through to transport the vehicle. Of course it was MVS that I had done business with so the third-party could do nothing. After doing some homework, I’ve come to discover that MVS is a small family business of six people operating out of Halifax. They are not the big company they portray to be and they simply subcontract transportation companies to transport your vehicle. You have no recourse as they don’t do any transportation themselves and their care and customer service is absolutely horrible! I would strongly suggest never dealing with this company and feel free to reach out to me for any information or further details.

Worst customer service and care. I could write a book on my experience. If you are smart, which you are, do not book with these people. They are the most unprofessional company. They have no integrity at all. My are was one month late and was delivered to a different location than agreed. My car arrived filthy and with no gas. From the drop off point in Calgary to the transportation to the drop off in Dartmouth, indescribable. As a business owner myself, if I treated anyone like this I would be done. Deplorable.