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Mackie Group

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3.4 Google Review

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933 Bloor St W, Oshawa, Ontario, L1J 5Y7, Canada

(905) 728-2400 www.mackiegroup.com

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Divya Manrai

Apr 19, 2018

Mackie is the worst delivery service I have ever experienced. Rescheduling delivery time and again as per their convenience is a tradition in the company. They have been associated with various prestige brands but looking at their service levels, neither they comply with their clients not the customers. Though, their mission statement says that they are committed to consistently providing the highest quality of services to their customers. Also they solely believe that superior customer service has always been and will continue to be the primary element of their success. Well it is totally questionable looking at the kind of service they provide; alas the way they treat their customers. They ask you to make yourself free for 4-5 hours and stay at home because according to them, your stuff will be delivered anytime during that slot. For the matter of fact, if Mackie is a process oriented company and call themselves customer-centric, then they are liable to understand that their customers are working too and cannot keep taking day-offs waiting for the delivery of the furniture and at the end of the day, getting it rescheduled. Additionally, if they are not able to deliver due to weather conditions, the scheduling department will give you a call saying that they need to reschedule because their trucks are not moving but the reason they give to their executives is exactly the opposite. They generally tell their executives or clients, that they could not deliver as the customer's path was not clear and that their delivery agents have safety issues. They just fool around with their customers as well as clients, who have given them the contract for transport and delivery service. MACKIE is a total disappointment. PS: Mind it, they will not cooperate with you at all; let alone compensation for the inconvenience.

Victoria Rideout

Jun 21, 2018

I am absolutely disgusted with how our move went. If you are thinking of going with Mackie I would suggest getting other quotes and comparing. I had two other quotes completed that estimated our weight almost exactly. Mackie underestimated us by approximately 1800 lbs and stated on the quote that the price was guaranteed not to exceed the quoted amount, so obviously we went with them. Anyways much to our surprised they got all of our stuff on the truck and then called me saying I had to pay more because it was so much over the quoted amount. They stated that we added things since the quote and listed things that were present during the quote. They then proceeded to threatening to take our stuff off the truck and put in storage at our expense until we agreed to pay. After many frustrating words and no sympathy with customer service we had to end up eating the bill for their mistake. We have many moves in our future and Mackie moving systems will not be a part of them. They made our moving experience absolutely terrible. **All the employees in the office were to blame and were terrible to deal with. The guys that came to the house to pack the truck were great.

Uday Thapar

Apr 19, 2018

I would give an absolute zero star rating. There's this lady at their office Kelly and is she very unprofessional in terms of delivering basic services to the customer. She has been fooling around with us for the furniture that we ordered via Costco. Re-scheduled our order 3 times and told us that its our fault the whole time. Not ready to cooperate with the customers. Me and my wife had multiple day offs from work in order to get the stuff delivered but she cannot cooperate in terms of delivering as scheduled. Very rude lady and just hoping that I don't have to deal with them in the future. At a service level company you have to sometime go an extra mile to deliver and sustain your best commitment to the customer and this is something they surely lack. A reputed company like Costco MUST withdraw their vendor status from them as they don't deserve such

Vasuki Thillainadarajah

May 25, 2018

We had three appliances purchased at Home Depot a week to be delivered today. Driver showed up, took a lot at the haul aways, and claimed they couldn't do this with 2 people. As my husband was opening the garage to accept the delivery, drove away with our new appliances. Upon receiving his call, and as Home Depot was on my route back, I stopped by Home Depot Customer Service, who immediately contacted Mackee to have the drivers. With 3 people, trying to reach Mackee, to make other arrangements through Mackee, Lynn, Home Appliances from Mackee, called back my husband and basically offered delivery for Tuesday or nothing else. Minutes later, once Jennifer, Home Depot rep reached her, she passed the phone to me. When I was advised the delivery will be for Tuesday, I was attempting to confirm that it will be done on Tuesday at the time she's giving me, she said "Are you threatening me?" At which point, I passed the phone back to Home Depot. Lynn further lied to Home Depot rep, telling her that Project Team Support was contacted and already advised the delivery is for Tuesday. When Jennifer contacted the same person, Lynn alleged to have talked to, the person had no recollection of the call. All of this happened within two hours today. I will be taking additional measures to complain about your service to Home Depot head quarters.

Ava Fowler

May 2, 2018

0 stars. Truly wonder why these guys are still in business. Horrible time and logistics management as previously stated by MANY. 0 accountability.

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