The movers were two people, a young man and an older man. The young man was polite, professional and hard-working. The older man was gruff, angry and didn't do anything but bark orders at the young man and shove boxes from the truck. I've moved a lot and never encountered a two-person moving team where one person does all the work and the other one just stands on the truck, barking orders and pushing boxes to the edge.
A few items fell off the truck and broke right in front of them but they didn't acknowledge it to me or make a record of it. I had to do that at the end when I was signing off on the forms and not because they told me to. I did it because I noticed they hadn't and didn't even respond when I commented on the broken items. I've never experienced that before. Usually, movers make a point of recording anything they've broken. The company never got in touch with me about the broken items. I'm pretty sure that's inconsistent with United Movers standard practice.
At the outset, the old man thrust a clipboard at me and started barking out numbers at me. He didn't take the time to give me instructions or anything. I'd never done the checklist when things are being moved off the truck so took a second to figure out what I was expected to do. He got impatient with me, as though I was supposed to know how to do his job inside and out. The young man explained what to do politely and efficiently.
My belongings were being moved into storage lockers. The younger man (working on his own) was not very efficient about using the space. Fortunately, I'd over-estimated how much space I would need and rented two lockers but could have gone with one if the space had been used more efficiently.
It is unfortunate because on the loading end, I had an excellent experience with the United Movers subsidiary. The Westbound Moving company was the only bad experience I've ever had with movers. All my complaints (e.g., broken belongings, poor use of space, etc.) would have been forgivable if the older man hadn't been so rude and unpleasant. I kept trying to tell myself that he just had an abrupt manner but it was more than that. My heart went out to the younger man because he was really working hard and has to spend his work days cooped up in a truck with that guy.
