McWilliams Moving & Storage Ltd

Terrible move. Worst experience with a business in my life. 1) put a huge hole in our wall at the house we were leaving and basicly said deal with it. 2) picked up my 40 year old 911s two days late. 3)when the car arrived in Canada they had broken the key off in the ignition, it was out of gas and the new battery was dead. 273 “ joy ridden “ miles on it. 4) our belongings arrived TEN days after promised. The driver says it was because they waited for a second mover so they could maximize profits on the two separate moves. 5) owner promised me a 5K insurance settlement ( it was a 24k move ). He said if I paid on full he would help me get it. Once I gave him his money he didn’t return phone calls or emails. Got a couple hundred dollars. 6) worst experience I have ever had or even head of in a move. Be aware all they are concerned about us $$. Not your family’s well being. Sad.

Their service is very quick and responsible.They provide good quality of products for a very reasonable price.Stuff of this companies are very open minded to their client.Thank you so much for helping me.I saw the service of this company is very high. Which pushed me to make complement for this company.They provide there customer good quality of service.Fast and friendly people.

We decided on McWilliams Moving to move our worldly belongings from Ontario to Winnipeg. Although, we had met with two other companies that had similar quotes we were given a glowing reference from a complete stranger at the moving supply store. She told us that Peter at McWilliams was a pleasure to deal with and had moved her family to Campbell River, BC with great results. She was correct, Peter and his staff Bonnie and Cheryl handled our questions and took care of our moving needs like we were family! The day of the move we were stressed as it was end of November and we were driving one vehicle to Winnipeg and the other was being loaded on the truck. Precisely at 8am this big "shining" white truck eased down the street. The driver, Chad opened up the side doors of the trailer and it looked like a grand dance floor - gleaming hardwood floors and neat beyond belief. Being a clean freak, I was a camper! The loading went beautifully and the crew was gentle and respectful of our belongings and Chad was without a doubt, the most professional and genuinely kind person you could ever have the pleasure to deal with and have in your home. He went so far as to provide us with an alternative route that was safer, places to eat and stay . When we all pulled out I knew that our belongings were in the best hands ever! ! Chad arrived in Winnipeg as scheduled and unloaded our belongings with the same care and respect as the load. It was a challenging old historic home that presented many maneuvering nightmarea! ! Chad led his team to overcome these issues and left us with a home all in tack. ..and that was truly appreciated given the creative techniques required to get furniture into rooms!! All in all, we are beyond 5 star happy with everyone at McWilliams! !!! Highly recommended!!!! Terry and Wanda, Winnipeg, MB

I am not a demanding person who needs that much to keep me happy but this was the stand-out single worst customer service I have experienced on my 41 years on this fair planet: * This company damaged our irreplaceable century home doorway on the way out, in front of our eyes (when I took pictures, which is the only reason they sent us a claims cheque, but for a mere $150 after originally suggesting to agree to what I thought was a modest $300 over the phone) * we never got a firm answer on a date when our stuff would arrive - weeks after we moved cross-country, we got a call two days in advance from a different moving company we never heard of who claimed were in possession of our stuff and needed to deliver it on Christmas Eve (when we were not in town) The person swore at us and tried to lay a guilt trip on us, saying he would not be able to get home to his family for Christmas unless he could deliver our belongings * we eventually got a different date, which was then cancelled and rebooked to two different dates, depending on who we talked to (at this point, we were dealing with at least three different companies) The movers who eventually showed up with half our stuff were very professional but seemed like they had hardly heard of McWilliams and didn't seem to have much co-ordination with them (I had to let them know we had yet to pay for the move and that this was their only chance to get an in-person COD from us) * the other half of our belongings arrived a week later - part on the day promised (after two rebookings), and part a few days after that, unannounced with almost no time to prepare to be home * on the way out of the property, the moving truck snagged a power line on our property, knocked out power to our drinking water well, and would have electrocuted the driver (possibly to death) had my brother-in-law not screamed at him to stay in his vehicle until he could turn the power off and move the live wire off his truck In the end McWilliams rarely had a clue where our stuff was on any given day, who they had passed it off to, how they were dealing with us, what dates they were giving us (they often gave us dates that conflicted with ones we got before or after from the company actually moving our stuff) and almost never called back when they said they would. I waited to write this review until we had successfully received all our belongings and paid them for fear of more mishaps Good....effing..grief...

This was my first experience with a moving company. I had a fairly large distance between my old home and my new one - Peterborough Ontario to northern Alberta. I am incredibly pleased with McWilliams - the estimate was within about $50 of the actual price, the packing they did was exceptional, the contact person I had was extremely kind, helpful and flexible, and the movers themselves were wonderful - they put every box in specific rooms that I identified. I recommend McWilliams highly!