MSJ Movers

I worked for the company 3 yrs ago and Danielle was the worst employer to work for. She will threaten the costumers if they don't pay she will keep there furniture. She doesn't pay her employers fully. There trucks are always breaking down. I was stuck in Windsor for 3 before anyone came to repair the truck and the truck was not fully repaired. In the past she hired a guy that was addicted to Meth.

I used MSJ movers in July 2016, and the service was incredible and honest and reliable - those guys were great. Fast forward 3 years to March 2019 and I decide to go on my past experience which was amazing. I sent a full inventory list of the items in my house, and contacted Danielle who provided a quote. In the quote she states that we will need a 26 foot truck. I know to myself this will not hold my belongings, so I object, letting her know that my belongings would not fit. On the day of the move, when the movers should have been in the area, they are 2 hours away - so they reached late (almost at noon). They pull up and can't figure out among the three of them how to park the truck, and end up damaging my lawn. To my surprise, the truck is rusted and the doors are falling off the truck - my furniture could have gotten tetanus from this truck. I see that the truck sent is a 26 foot truck and when i ask about the size, i am told that they pack trucks for a living, so i need not worry. BTW - I had to rent a UHaul and go back and forth on 7 different occasions to collect the balance of my furniture - so i guess if you do this for a living, you should find another living - clearly you're not good at estimating. They proceed to pack up my stuff, throwing things all over, taking waaay longer than they should have, and damaging my doors, breaking furniture and leaving a path of destruction in their way. They dismantled objects and lost parts of furniture - to this day, I still do not know where the parts are. They arrive at the house and damage the walls, refuse to reassemble the furniture and leave everything assembled until i offered to pay them extra to assemble, but they put everything together really haphazardly and broke so many different pieces of furniture, it's unbelievable. All this time, they are harassing and hounding me for payment for a job that was not done with any care. Danielle is the absolute worst to deal with. I fed the guys and provided them with drinks and coffee and even paid them each $150 extra - but still, they did not care. These people are not to be trusted and will not reimburse you for anything. They hound you for payment for a job that's not finished, and when you complain about the damage they have done to the furniture and the house, you don't get a response from them. DO NOT USE THESE PEOPLE FOR YOUR MOVING NEEDS. If it were possible to give them a negative rating, that's what I would give.

MSJ Moving made my move a horrible experience. First they showed up an hour late and the driver was completely unprepared to work. Put the phone away, tie up your work boats and wear pants that fit or buy a belt. The other guy was ready and appeared to want to get it done. I had to help get things out the door as apparently the driver has the strength of a small child. After I helped get the couch out of the apartment and helped get it in the elevator, it took the movers 30 minutes to get it off the elevator and go 40 feet to the truck. In all it took 5 hours to empty a 2 bedroom apartment with a service elevator. Having lived through that painful experience I had 2 friends meet me at my new apartment for the unload. But the movers decided they were taking a 30 minute lunch, which they expected I was going to pay for their time, I didn't. When the movers finally arrived at my new apartment it took me and my 2 friends 1, yes that says 1, 1 hour to unload the truck that took 5 hours to load. Then we get to the time to pay, this company is run by a crook, who wanted payment until 7:30pm even though it was 4pm and we completed the move at 5pm but we would be reimbursed if there was an overpayment. I highly doubt we would ever see our money again unless we went to court for it. We played games until about 5 minutes before the move finished as we weren't paying for the extra 2.5 hours or the 30 minute lunch and in the end the bill was $200 less than what she wanted us to pay at 4pm. But it was about $400 more than it should have been because of the slow workers they provided. In closing, NEVER, NEVER, NEVER even consider using this company for anything and if you see any good reviews about MSJ Movers I call FAKE, FAKE, FAKE. Edit: They also dropped the sub-woofer from my surround sound system and smashed it. They then tied the power cord around it and knotted it to keep it together and never told me. They also broke my carpet cleaner.

Super super bad!!!CRIMINALS! ROBBERS! Low balled on the estimate, movers were supposed to come in for 8AM, came at 1PM, super slow, took the long route to my destination, bought snacks to buy more time, gassed up, then told me they wouldn't open the truck until I pay first, then super slow again,1 box at a time while walking leisurely. SURPRISE! They asked for more money because they've surpassed the hours agreed upon. They only wanted cash + HST, so I paid and then an hour later, they wouldn't continue unloading again until I pay up the 2nd time. I've had enough of the piece work so I paid the 3rd time and the men started moving like they were in the Olympics. They lost my tower clock and Customer Service didn't return my calls and emails anymore nor did they issue a receipt for all the extras I paid. Oh, and three of us family members even helped out just to get it over with. THE WORST!!!!!!!

Terrible experience, four hours late, and then took another four hours to empty a two bedroom apartment with an elevator and three guys. Of the three guys, one was stoned, disappeared for 30 min at one point, and had no respect including not flushing the toilet after use, and paying no attention to what was going on, the other on his phone all day. They had no organization skills, tracked snow all though both locations and at the end of the six hour move, the owner Daniel (female) tried to say we owe an additional hour by saying they were there earlier than they were and stayed an hour later than they did. Believe the reviews... Horrible, not cheaper and not worth it.