Excess International Movers Ltd - Movers - VerView
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Excess International Movers Ltd

Excess International Movers Ltd

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3.2 Google Review
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9 Laxcon Cl, England, NW10 0TG, United Kingdom
020 8324 2000 www.excess-international.com
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Refresh Reviews 3.2
Jun 23, 2019
A terrible experience . We had them quite for our move to Australia. They measured and calculated everything in our house and assumed that they would need to breakdown the furniture and re build when it was delivered to our address in Oz . Instead of breaking it down they packed it whole in the container and low and behold it took up more space . Upon its arrival in Australia we were held to ransom to pay over $1000 or they would continue to hold our furniture and our car which was also shipped. We tried to reason with them and explain that it was their fault that the space issue had a risen but they had our goods and demanded the money , which we eventually paid them . An absolute rip off mob that I would 100% avoid .
Aug 23, 2018
AVOID AT ALL COSTS Not similar to earlier reviews, I have to say that employees are completely useless, incompetent and lie. They are so bad that we did not even get to booking with them. Following the quote, with all details provided by me, including the date, we discussed over the phone. They asked me for the date of the pick up, checked on the computer and confirmed we are all good to proceed. 7 days later while trying to pay, i was informed they don't work on Sundays which was the day we confirmed over the phone and on the quote. Long story short she was unable to do anything to find a date or time that works, especially having lost the deadline to get parking restrictions. As you would expect I speak with her supervisor to get it shorted. He promises they will short out the parking permit and pay for it. 2 days later i receive an e-mail saying they cannot take on the cost of £60. This is for a £700 pound move to Dubai they had messed up in the first place. It's not worth your trouble.
Nov 23, 2018
AVOID EXCESS INTERNATIONAL AT ALL COSTS. - Quoted delivery 8-12 weeks (UK to NZ). Current tracking suggests my shipment will arrive into NZ after 15 weeks. This does not take customs into account (an additional 2 weeks). Therefore conservative estimate of delivery = 17 weeks. I expect it take take longer due to the Christmas period. - Following survey and prior to collection day, communication was extremely limited - series of very short, clipped emails which did’t make sense and when calling my coordinator to resolve these emails, the verbal responses were very disappointing. - Due to company poor coordination, they had to collect my belongings over 2 days (not planned - only identified during the first collection day). This made it a very stressful move indeed. - My items were not packaged on collection. They were taken away unpackaged and ‘re-packed’ at Excess Int’l. - Terrible customer service. All these issues were raised directly with the Managing Director of the company, who was not concerned by his companies poor service.
Apr 27, 2018
I contracted them to ship my vehicle and some goods in my own container to Johannesburg, everything was delivered to their offices in Brent Park well in advance to ensure that the goods were available when required. It was shipped a month late, no explanation, caused me to incur almost £3000 in costs as the documents they sent were invalid, vehicle etc arrived 3 weeks late, container seized due to documents, company not interested, took them to court they didn't even show up and have got judgement against them, they still haven't settled so next step in recovery with the courts. Terrible service, no communication at all, no,response to emails and letter (signed for delivery), didn't even answer court letters?... Was told by one employee that they were best in business and did this all the time, did he mean screw up everything, I am beginning to think so.
Jul 22, 2018
Cannot recommend them less. It is just about the worst option you have when moving items from the US to the UK. The staff is almost criminally incompetent. They missed my pick-up twice despite setting up a time well in advance and kept me waiting for hours and then pretended that the driver had actually attempted to pick up items. I then paid a fine to my building to keep items in the apartment (on which the lease had run out) while these goons came a third time to pick up items. They the refused to acknolwedge the errors and pretended my door bell was out of order! Same drama on delivery. Forgot to give me key forms to fill that allows items to move through customs. So my cargo had to sit in the HRMC warehouses for weeks while I was chasing these guys on delivery before one of them thought about informing me of the paperwork. AVOID. at all costs. its not worth the headache to save 100-200 dollars and then deal with this team. PS: Forgot to mention, one of the boxes was extremely poorly handled and had items missing. Cannot stress enough to avoid this service. They shouldnt be in business.

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Opening Hours

Mon:7:30 am - 6 pm
Tue:7:30 am - 6 pm
Wed:7:30 am - 6 pm
Thu:7:30 am - 6 pm
Fri:7:30 am - 6 pm
Sat:9 am - 1 pm

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