Canlan Ice Sports

Consistently terrible service at The Thirsty Penguin/Wild Wing. Seriously, how many times should you have to ask for a menu. Save your money for a place that actually cares about customer service.

I'm writing this review while sitting at a table in the restaurant. I've been sitting here for 20 minutes and not a single person has offered me a menu or asked if I'd like anything. Not even the waitress who's walked around me more than a dozen times. I wish I could say this is a rare occurrence, but sadly it's not. I'm here once or twice every week. And I have yet to have good service (I'm talking decent, not exceptional). Unless I walk over to the bar and ask for a menu, I get completely ignored. I find this frustrating because I'll be sitting by myself for more than an hour and I could easily polish off a few pints and a plate of food while I watch my bf's hockey game. But that won't happen, because no one actually cares to serve me. Maybe it's because I'm the wrong gender. Maybe the ladies assume I won't order enough to be worth their time because I don't look like the beer slugging hockey players who come up for pints after. But actually, I'm a generous tipper and a good patron; I tend to order apps, entrées and more than one round of drinks plus, I'll order for my boyfriend when he wraps up on the ice. I don't ask for much and I rarely make complaints. For months, I gave this place the benefit of the doubt. Maybe the servers are having a bad day, or it's been busy and they need a breather. But week in and week out, I'm so disappointed and I get so annoyed when I leave. I wish I didn't have to come back every week but I'm here anyway, and in the time it took me to write this, I still haven't been approached by anyone with any interest to take my order. That's fine, I guess the $50+ I was willing to spend will be better spent saved in my pocket for the next time I feel like getting something to eat and a few rounds of drinks elsewhere. At least they'll care to have my patronage because the Thirsty Penguin clearly doesn't. It's too bad too because the food is actually pretty tasty. But the service is downright HORRIBLE. I've yet to meet anyone who would argue otherwise.

They need to heat this place. Freezing everywhere. The bar upstairs ignores you unless you buy food. Ordered a coke and finished it. The guy who ordered the nachos next to me was asked if he wanted a refill. And I was totally ignored. Never asked. Left $3 on the table. On my way out the waitress says how are you going to pay for your coke. Brutal. Guess I'm not invisible after all.

The company I work for rented the Thirsty Penguin space for our Christmas party, about 70-80 of us. The service was good, the food was terrible, pulled pork, cardboard pizza, fries and gravy? Not many ate, the food was left on plates untouched.

Winter or summer this is the place to play! Ice pads, volleyball, and more, there's something for everyone. Even great eats n' drinks on site if you are only three to spectate.