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Lids

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3.5 Google Review

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5015 111 St, Edmonton, Alberta, T6H 4M6, Canada

(780) 432-0833 www.lids.ca/store/southgate-centre-canada-west?utm_source=gmb&utm_medium=organic

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Refresh Reviews 3.5

John Carter

Jun 27, 2018

I’m not one to post a negative review this but this experience was utterly horrible. We attempted to order four hats six weeks before an event. We are a franchise business and so are using a franchise logo. First issue was it took weeks for them to request that I send a letter on letterhead confirming we have the right to use the logo. While we were not asked for this at the initial order I have no idea. Then their corporate office causes additional delays. After several occasions having to resend logos and the letter via email and following up via phone, they had the hats ready the day AFTER we left for our event. When I return from the event two weeks later I go to see the half and they look absolutely horrible. Specifically the wording they put on the back of the hat with giant. It was their smallest font size and I question the staff member who is helping me initially at the store and he said it would look fine. It’s quite literally took up about half of the hat! The manager then offered to redo them with only our company logo on the front for us. They didn’t have inventory anywhere in the city so had to substitute for 2 of the 4. When those finally got finished another week later, and I went in to pick them up the new staff member was trying to only let me have two of them and was attempting to charge me AGAIN for them. I then elaborated on the entire story of all the screw ups and mistakes and he was able, after 10 minutes standing at the till, provide me with a minor refund for the difference in cost but nothing for all of the headache. These were very expensive hats in the end, around $80/hat and I’m confident I could have ordered from China for much cheaper, better quality and had them delivered in a week tops instead of almost 2 months! It seems this locations problem is turnover of staff and no one seems to know what they’re doing.

Brad Cleary

Jun 15, 2018

Wanna have your logo ruined and take 2 weeks to get back? Make sure you go here if u do.

lupulrox2

Apr 26, 2018

employee was very rude. unacceptable behaviour

Love you BABU

May 23, 2018

It's ok but found little experience....

Sohl Jeong

Jul 16, 2017

I asked to help me find toronto raptors snapbacks. As there were so many hats, the employee made an effort to find some and chat with me for a while. Another employee came up to me and check on me to provide help. And i bought two awesome hats i wanted.

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