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May 4, 2018
I wanted to pick up a custom hat for my boyfriend after work. When trying to put in an order online it told me it would take 15-18 business days for me to be able to pick it up. So I called the store figuring I could probably place it over the phone and pick it up later. When I phoned and asked the women if they did same day custom hats she said "Well that depends if its like 20 hats I cant get it to you in the same day but if its only like 1 i can." I said "oh no its just one hat, can I place that order over the phone by any chance?" to which she told me they didn't do over the phone orders because if I didn't come pick it up it would be a waste of material for them. Which I can understand, but as a paying customer, that's not really something I want to hear. That they just assume i'm not going to come in and pay for it. When I expressed I was hoping to come in after work to pick it up because I work most of the day (and she had told me that they take about 45 minutes to make, which I didn't want to have to stand around and wait that long after I just worked all day) She said "Yeah we're open until 9". Very unhelpful, I will definitely be looking into finding another place that offers this service.

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Opening Hours

Mon:9:30 am - 9 pm
Tue:9:30 am - 9 pm Today
Wed:9:30 am - 9 pm
Thu:9:30 am - 9 pm
Fri:9:30 am - 9 pm
Sat:9:30 am - 9 pm