On May 22, 2018 at approximately 730 pm my husband and I went to Cleve’s store in New Glasgow. We wanted to buy sneakers for our trip next week. We walked in and the employees grunted hi! My husband and I proceeded to the sneakers. We each tried on numerous pairs. Found the one we each liked. Then the sales rep named Ryan came down to see if we needed a size!!!!!!! I was so mad by this time. Absolutely no assistance our entire time in the store til we found our own sneakers of choice. My husband said you can find the other one he wanted to the pair. He did go grab a box. Throw the other sneaker my husband was trying on into the box and proceeded to the counter so we could pay for our purchase.
Well to make matters worse, my husband went to take his new sneakers out of the box a couple of days after we bought them and guess what.... they were both for the left foot!!!! Was he pissed off, oh dear under statement indeed.
We feel you have the right to be informed of your employee that truly is an embarrassment to your store and sales. My husband asked me to take the two left sneakers back to get the correct sneaker. I was so angry with the service I had to say no as I knew if the gent was working again today I would not be so nice.
My husband took them back with not a problem getting the correct pair but the sales person said after my husband told them the problem... let me guess, Ryan waited on you.
I guess that says a lot .
I hope this issue is addressed as not to have further issues with your other patrons.
Thank you for listening
Felicia Kindervater
