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Google Reviews

Refresh Reviews 3.9


Jul 1, 2018
I had Quin to guide me through my first purchase/experience at Lids. Awesome personality and knowledgeable in colour matching for my customization and fitting. Loved my experience there. I’ll definitely be back. Love the hat i purchased, “hats off” to Quin 👍🏼 cheers, Kush

Dec 15, 2017
Wanted to order online but went to the store to check out the product first-hand. Rep Abram showed us the products and placed the order online for 9Forty hats. Ship to store took a week longer than promised. When they finally arrived the quality of the materials and overall weight of the hats were much less than the products instore. Even the rep agreed and said "they keep changing them up." We decided to switch for the 9Forty's we saw in store initially (even though they were not the teams we wanted). Rep then says we have to pay the difference. This got us really upset because the reason for coming to the store was because we wanted to see the quality before purchasing. Granted we ordered teams that may have cost less, however there was no indication online or from the rep that we were getting a COMPLETELY LESSER QUALITY PRODUCT. Lids is clearly misrepresenting/falsely advertising it's products. This is nothing less than a bait and switch scam. Rep called the manager Kelvin who refused to switch the hats without us paying the difference. He said he could refund the full value or we would have to pay the difference for the 9Forty hats/teams that we really didn't want. Currently on hold to speak to a customer service representative (over an hour and counting) - we're giving that idea up! Strictly on principle we decided to get our money back. We won't be shopping at Lids again. Wished we had looked at the consumer affairs reviews which gives them a 1 star rating from over 120 reviews.

Jan 2, 2018
I ordered a hat online but wanted it embroidered after, so I came in and it was done in around 5 mins. Service at this branch is quick and excellent, i am definitely coming back for future purchases.

Dec 18, 2017
Great service. Great management (Especially Manager Kalvin). Best products. Love the store!

Dec 18, 2017
Really dope store, highly like the new management. ASK FOR KALVIN FOR ALL YOUR STITCHING NEEDS HE’S DOPE AF. Amazing customer service and quality.

INDUSTRY BLOGS

The Chemistry of Whiskey Aging: Impact on Taste and Quality

#whiskey #smithville

Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are the...

Smithville Whiskey

Female Bootleggers of Prohibition: Stories of Defiance

#whiskey #smithville

Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed...

Smithville Whiskey

The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

#whiskey #smithville

Whiskey, a distilled alcoholic beverage made from fermented grain mash, has a rich and fascinating history that dates back centuries. Its story traverses continents, cultures,...

Smithville Whiskey

Whiskey Trails: A Cultural Expedition through Ireland and Scotland

#whiskey #smithville

Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

Smithville Whiskey

Bourbon: The Quintessential American Whisky with a Unique Twist

#whiskey #smithville

Hey there, whisky enthusiasts! Today, we're going to delve into a topic that's as smooth as a top-shelf dram – the unique character of bourbon whisky. Now, if you're new to the...

Smithville Whiskey

The Grain Game: How Grains Shape the Soul of Whiskey

#whiskey #smithville

Whiskey, a beloved spirit savored around the world, is a product of nature's simplest ingredients. At its heart, whiskey is nothing more than water, yeast, and most importantly,...

Smithville Whiskey

Single Malt vs. Blended Whiskey: A Comprehensive Guide

#whiskey #smithville

Whether you are a whiskey connoisseur or a casual enthusiast, understanding the nuanced world of whiskey can be a delightful pursuit. Two terms that often spark curiosity are...

Smithville Whiskey

The Art of Distillation: How it Shapes the Flavour of Whisky

#whiskey #smithville

Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

Smithville Whiskey


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