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Refresh Reviews 3.9


Jul 1, 2018
I had Quin to guide me through my first purchase/experience at Lids. Awesome personality and knowledgeable in colour matching for my customization and fitting. Loved my experience there. I’ll definitely be back. Love the hat i purchased, “hats off” to Quin 👍🏼 cheers, Kush

Dec 15, 2017
Wanted to order online but went to the store to check out the product first-hand. Rep Abram showed us the products and placed the order online for 9Forty hats. Ship to store took a week longer than promised. When they finally arrived the quality of the materials and overall weight of the hats were much less than the products instore. Even the rep agreed and said "they keep changing them up." We decided to switch for the 9Forty's we saw in store initially (even though they were not the teams we wanted). Rep then says we have to pay the difference. This got us really upset because the reason for coming to the store was because we wanted to see the quality before purchasing. Granted we ordered teams that may have cost less, however there was no indication online or from the rep that we were getting a COMPLETELY LESSER QUALITY PRODUCT. Lids is clearly misrepresenting/falsely advertising it's products. This is nothing less than a bait and switch scam. Rep called the manager Kelvin who refused to switch the hats without us paying the difference. He said he could refund the full value or we would have to pay the difference for the 9Forty hats/teams that we really didn't want. Currently on hold to speak to a customer service representative (over an hour and counting) - we're giving that idea up! Strictly on principle we decided to get our money back. We won't be shopping at Lids again. Wished we had looked at the consumer affairs reviews which gives them a 1 star rating from over 120 reviews.

Jan 2, 2018
I ordered a hat online but wanted it embroidered after, so I came in and it was done in around 5 mins. Service at this branch is quick and excellent, i am definitely coming back for future purchases.

Dec 18, 2017
Great service. Great management (Especially Manager Kalvin). Best products. Love the store!

Dec 18, 2017
Really dope store, highly like the new management. ASK FOR KALVIN FOR ALL YOUR STITCHING NEEDS HE’S DOPE AF. Amazing customer service and quality.

INDUSTRY BLOGS

Whisky 101: A Light-hearted Guide to the Water of Life

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Welcome to Whisky 101, folks! Today, we're exploring the fantastic world of whisky, whisky, whiskey, and, yes, more whisky! Oh, did I mention whisky? By the end of this tour, you'll...

Smithville Whiskey

A Spirited History: The Role of Whisky During American Prohibition

#whiskey #smithville

Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

Smithville Whiskey

Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

#whiskey #smithville

Hey there, bourbon lovers! Have you ever wanted to wander through the heartland of bourbon production, learn from master distillers, and sip straight from the barrel? If so, there's...

Smithville Whiskey

The Chemistry of Whiskey Aging: Impact on Taste and Quality

#whiskey #smithville

Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

Smithville Whiskey

Whiskeys of the World: Types and Distinctions

#whiskey #smithville

Whiskey, a beverage enjoyed globally, varies considerably in its characteristics, production methods, and styles. Different countries and regions have their unique whiskey styles...

Smithville Whiskey

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

#whiskey #smithville

Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

Smithville Whiskey

Grain Games: The Whisky Character Playground

#whiskey #smithville

Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to...

Smithville Whiskey

The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

#whiskey #smithville

Whiskey, a distilled alcoholic beverage made from fermented grain mash, has a rich and fascinating history that dates back centuries. Its story traverses continents, cultures,...

Smithville Whiskey


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