Lids - Baseball - Oshawa, ON - VerView
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Lids

Lids

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2.2 Google Review
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419 King St W, Oshawa, Ontario, L1J 2K5, Canada
(905) 721-9229 www.lids.ca/store/oshawa-centre-canada?utm_source=gmb&utm_medium=organic
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Google Reviews

Refresh Reviews 2.2
Sep 30, 2018
Finally had time to return a hat that I had purchased online and the manager by the name of Tyler was so rude and would always make it hard to do a simple return. He would always smell the hats and make me feel stupid for even returning the hat. I would explain to him that I would order 2 or 3 of the same hats since sometimes they all fit differently since they are hand made (5950s), and he would look at me like I'm stupid. I would tell him the reason for my return and he would make me feel so uncomfortable. Sometimes, I would receive a hat that is damaged or even dirty from an online order, and he would totally look at me as if I did it to the hat myself. This guy needs to go. All of the other staff that I usually liked dealing with there has left because of him. I would now make my way to the Pickering Mall location because they are so much nicer there, even though Oshawa Mall is so close to where I live. I rarely go into the Oshawa store now because of that manager. Get rid of him. I even complained formally to the district manager Paul, and nothing has changed with Tyler's attitude. I guess he cares more about the numbers that his store provided in terms of sales than actual customer service. Remember, doing a return would subtract from the number of sales. But that shouldn't even matter. He should treat every customer like it might be their last, because of this continues from Tyler, I'm sure that customers would rather go to other Lids stores for their hats. I don't usually post any reviews online, but I think this guy (Tyler) should be made aware of how bad his customer service skills are.
Jul 21, 2018
I came to this store a while ago looking for a hat that both fit well and looked good on me. When I walked in I was greeted then after they gave me some time to look around a man named Tyler came up to me and asked if I needed help. I told him what I was there for and he helped me pick out a hat that I liked and fit well. He also told me about hat customisation. I recommend coming here!
Aug 27, 2018
Extremely rude and snappy manager! Surprised he's still employed after reading all of the other similar experiences other people have had at this location. If you can, avoid the Oshawa Centre location because they take zero pride in their customers. Many other great Lids stores to choose from around the GTA.
Nov 19, 2018
I was not there so I wouldnt know. Thanks for wasting everyone's time google
Aug 1, 2018
Had a great experience at this location, I came in to get a hat for my child and ended up leaving with my own as well! I don’t usually write reviews but the sales person Tyler was great and friendly with me the entire time, would go back again

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Opening Hours

Mon:9:30 am - 9 pm Today
Tue:9:30 am - 9 pm
Wed:9:30 am - 9 pm
Thu:9:30 am - 9 pm
Fri:9:30 am - 9 pm
Sat:9:30 am - 6 pm