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Eastside Ski & Sport

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3.8 Google Review

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15606 NE Woodinville Duvall Pl, Woodinville, Washington, 98072, United States

(425) 485-7547 www.eastsideskiandsport.com

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Refresh Reviews 3.8

Justina Kate

May 21, 2018

Extremely rude and condescending. The two people helping me provided neither knowledge or guidance concerning something as easy as installing a chain that was purchased at the store. I was willing to pay for the install (which was NOT offered when I originally purchased the chain and had to return with it for assistance because I did not have the tools to shorten the chain), but the man behind the counter wouldn't even look away from his computer when I addressed him, and then proceeded to tell me I'd "get them next time when I bought something". Did he forget that I just purchased the 60 dollar bike chain in the store not half an hour prior, something that ordinarily would cost 20-30 dollars, and then offered to pay for the labor? The install done by the younger employee was also done incorrectly as my chain is still too long and skips when pressure is applied. The entire interaction left an awful taste in my mouth and I felt like I couldn't get out the door fast enough. Spend the extra fifteen minutes and drive into Redmond, this is not worth a passing glance.

Gunnar Fjelstul

Feb 28, 2018

We rented here for a couple years before I stopped growing and decided to buy gear. The prices were fair, the equipment works great and the service was exceptional. Renting or buying this is one of the best ski shops in the Seattle area.

Barbara & Bjorn

Dec 27, 2016

It took OVER 2 HOURS to get skis & boots! Only two people working on a busy day and 5 people behind us were helped and out of there before us with skis rentals, we were ignored half the time and the owner was bouncing around to different people who just walked in the door. We were doing a season rental which isn't cheap they were helping people with that were behind us. The owner was going back & forth helping people behind us and took forever for finish us. THEN we were about to check out and one of our bindings that were supposedly sized was wrong we almost walked out of there without our bindings set. our kids got so tired of waiting over 2 hours! I told the owner that we were passed by several groups behind us all he seemed to not care, he should finish with a group and then help the next one but we waited and waited ready to go as he ran around back and forth, it was a free for all, those who pushed in front of the counter got more of his attention and ignored us waiting ahead of them. If you want help here you have to be super pushy get in their face and hover over them so they finish you! They don't take people in order, POOR CUSTOMER SERVICE! It's too bad as we are really close to them. Next year we will try a different place! I sure hope the equipment is decent, it's ok but definitely looks well used!

BASSAHOLIC

Nov 20, 2017

awesome people and prices

Evil Yoda

May 21, 2016

I have been to a few local bike shops, and this one does not the help out the local rider. They price gouge and are extremely rude. I have gone in a few times to see if the experience has changed over the last couple years. I will never take a bike in there to get repaired or tuned. A friend got quoted $400 to put on a new chain and rear cassette; same cassette and a different shop did it for $70 for him. I went to get some info on a cracked frame, the mechanic is also the service guy and needs to check his manners. Said some stuff that was very off-putting and degrading. Basically he implied I stole the bike, and didn't want to help me get it repaired under warranty. He quoted 100$ for tear down and that he doubted it would be covered under warranty so it would probably be more. BTW I got it repaired under warranty by a different shop, completely free!

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