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G3 Genuine Guide Gear Inc

G3 Genuine Guide Gear Inc

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4.5 Google Review
3771 Marine Way, Burnaby, British Columbia, V5J 5A7, Canada
(778) 379-5333 www.genuineguidegear.com
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Google Reviews

Refresh Reviews 4.5


Mar 29, 2018
This is my ordering experience with G3 Mar, 2018. I needed to buy replacement skin tail connector so I ordered them online and added some ski straps to bring the purchase over the threshold to apply free shipping. later that day I was informed that they no longer had ski connectors and were shipping me only the straps without my approval. I immediately replied via gmail, my work email and via their website to cancel the entire order as well as left a voicemail message since I do not want only the straps, I really wanted the skin connectors. Despite my many requests they still sent me the straps I no longer wanted and charged me shipping, and I still have not received confirmation that I will be refunded the shipping costs with the order I did not approve. Furthermore after probably 20 phone calls to their head office I have still been unsuccessful in talking with a person, goes straight to voicemail. I generally like and use G3 products. There service from this location and their online support was disappointing. Update: after disputing the charge with my credit card thereafter I received a prompt reply from g3 accepting my request for a full refund.

Jan 12, 2018
High quality gear and excellent customer service. I use both G3 Skins and the G3 Black Sheep Splitboard and have been super impressed with how well they've served me. Everyone's riding G3 in the backcountry!

Jun 22, 2017
These guys have the best customer service! I was having trouble finding a set of ion crampons in the size I needed, and when I contacted them, was only 3 days away from a trip where I needed them. They overnighted a pair to the us, and wouldn't even charge me the extra shipping when I offered to do so. Add this experience to an already top notch product line and you have an unbeatable combination. Kudos guys!

Aug 3, 2015
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Nov 21, 2017

INDUSTRY BLOGS

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