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Gerk's Issaquah Cycle

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4.7 Google Review

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1485 11th Ave NW, Issaquah, Washington, 98027, United States

(425) 270-3061 gerksonline.com

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Refresh Reviews 4.7

Uncle Sy

Jul 26, 2019

I was just blown away by the customer service today! I came in asking about a helmet I bought 2-3 months ago. Unfortunately the helmet had warranty defects. I thought i would have to send it in, this and that 3 months later u get your helmet back. But no Gerks helped me exchange day of! I am so pleased and will refer friends and family. Great job team!

Carter Gray

Nov 21, 2018

Had an issue with our bike chain. Stopped in for the first time and Greg was spectacular. Fixed my bike within 5 minutes and the total cost was only five dollars. Great place definitely going back!

John Small

Aug 9, 2018

This shop is a victim of the big brands minimum order pressure. If you want something with a big S on it, they have it. If you want anything made by a company other than specialized go elsewhere. I went in to get a new bladder for hydration pack. Not a single one.

Tom Holmes

Apr 5, 2017

If you want a place that stands behind the product have no fear in this place. I thought the only places that stood behind products these days were the big box stores. I literally only buy from 4 stores for everything because I can't stand giving my money to places that don't support the products they sell. I knew nothing about Gerk's when I walked in the door but the selection of Specialized is impressive. I decided to give them a whirl against my gut instinct because I thought in the back of my mind nothing could go wrong. Needless to say something did go wrong and I was sick to my stomach about going back and talking with them. I was totally blown away at this companies support on my son's mountain back. They went way above and beyond in supporting an issue with his new bike. They could have taken the easy route by returning the bike or giving us a new unit but instead after a few days of being in the shop they more than made up for the issue by giving him a serious upgrade. I never write reviews because it is not often that I feel like a company deserves the accolades. There are plenty of stores that will sell you stuff but there are very few that truly support the customer with a real issue that is going to cost money to fix. This place is the real deal. My next bike will be from Gerk's and that's no BS.

Erik Stahr

Sep 30, 2015

Excellent customer service. I have purchased several Specialized bikes through them and have always had great experiences. They are very informative and willing to share their knowledge to help you find exactly what you're looking for. Great bike and ski/snowboard service as well! Just had my bike serviced here and it rides like new again! I always have my bikes and snowboards serviced at Gerk's.

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Opening Hours

Mon:10 am - 7 pm

Tue:10 am - 7 pm

Wed:10 am - 7 pm

Thu:10 am - 7 pm

Fri:10 am - 7 pm

Sat:10 am - 5 pm Today