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Google Reviews

Refresh Reviews 4.5


Jul 6, 2018
Pretty sub par service for an issue not fully resolved.. Sold an incorrect bike and when we went to exchange it for the correct one was told it had to be built and would be ready next day. Went back next day and it turns out they never had the bike in stock. Money was refunded. No apology. Just told we could order the other bike and it would take about a week. -- Edit: one additional start added for final results. Bike has finally been replaced with correct one and they provided it for the price the original bike was sold at (the least they could do) and the pedals were free. Would not be my first recommendation for bikes, but otherwise the company does make good products.

May 27, 2018
I had a really positive customer service experience at MEC Ottawa today. I bought a product (leak proof coffee mugs) that did not perform as stated on the website and they refunded me right away. They tested the product (which I understood) and agreed with me, and even said they'd take a look at the website. Thanks, MEC, for backing your products and providing good customer service.

Jun 24, 2018
This MEC store is well staffed. Not only is this true in that it is easy to find a staff member to assist you, but every staff member I have ever had a question for here has been friendly and knowledgeable. I like it here. The one thing that is not great is the limited number of parking spots and that the parking is not free. I guess you can't have it all, but it still gets two thumbs up from me.

Apr 29, 2018
Great quality outdoor gear. You can find most things that you want, but not necessarily the best place to go for larger recreational items like bikes. Great place for accessories and camping gear. A one time $5 fee for a lifetime membership. Parking can be a little tight and you have to pay for their own parking lot. If you're one of the few who has an electric car, you can park for free and have access to a charging station.

Jun 30, 2018
I really miss the old trail head. Never had any issues with canoe rentals there. Won't rent from here again. Staff were rude and we felt attacked by the bald guy who seemed to think it appropriate to jump into our conversation. It was also very in appropriate to have the store manager come out and lecture us about their rental policies which of course we're contarary to what we were told on the phone...

INDUSTRY BLOGS

Whisky 101: A Light-hearted Guide to the Water of Life

#whiskey #smithville

Welcome to Whisky 101, folks! Today, we're exploring the fantastic world of whisky, whisky, whiskey, and, yes, more whisky! Oh, did I mention whisky? By the end of this tour, you'll...

Smithville Whiskey

Famous Women and the Repeal of Prohibition: Evolving Perspectives

#whiskey #smithville

While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

Smithville Whiskey

A Spirited History: The Role of Whisky During American Prohibition

#whiskey #smithville

Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

Smithville Whiskey

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

#whiskey #smithville

Hey there, bourbon lovers! Have you ever wanted to wander through the heartland of bourbon production, learn from master distillers, and sip straight from the barrel? If so, there's...

Smithville Whiskey

Bourbon: The Quintessential American Whisky with a Unique Twist

#whiskey #smithville

Hey there, whisky enthusiasts! Today, we're going to delve into a topic that's as smooth as a top-shelf dram – the unique character of bourbon whisky. Now, if you're new to the...

Smithville Whiskey

The Science of H2O: Why Water Matters in Whisky Production

#whiskey #smithville

Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

Smithville Whiskey

Single Malt vs. Blended Whiskey: A Comprehensive Guide

#whiskey #smithville

Whether you are a whiskey connoisseur or a casual enthusiast, understanding the nuanced world of whiskey can be a delightful pursuit. Two terms that often spark curiosity are...

Smithville Whiskey


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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm Open Today
Fri:10 am - 9 pm
Sat:9 am - 6 pm

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