While the staff are friendly and nice and the gym is decent there are some serious issues with the gym. One of the biggest reason i strongly recommend you go elsewhere is how Good Life lies to you to attract into business and take your money while stifling what they offer you.
They wont tell you upon signing a year long contract (that costs $150 to cancel) That they shut off the water in the showers at a certain time, so if you go to the gym Friday night, or really anytime in the night, you cant have a shower. Not to mention, you cant use the sauna, nor can you use the massage chairs.
I am not sure about you, but when i pay a flat monthly fee for a 24 hour gym with all the amenities, but then get ripped off from being able to use what i am paying for, it doesnt sit well with me, and neither should it you.
Now i have tried talking to numerous staff, all of them give excuses as to why its not available during certain times despite it not making any logical sense. Above that i have spoken with their member support team only via email, since if you try and call, they will hang up on you, and never call you back like their automated system tells you they will.
In total i have made 10 attempts at communicating my dissatisfaction and for the most part i have been getting ignored. So effective asap i am cancelling my membership, and going to Peak Fitness in Brandon.
Its a shame such a good gym is ruined by greed and corporate policy.
