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Refresh Reviews 3.2


Apr 23, 2019
I joined before this gym opened, and have no complaints. Staff is always friendly and helpful, it is always being updated and expanded. I have dropped in to many gyms across the area and world, and this place has spoiled me. It is kept very clean, the change room is very big. Could use a couple extra toilets, but some gyms you are lucky to have more than one. The toilets are never out of commission, and because they have a dress code and charge more than other gyms, the members are great too.

Mar 14, 2019
I've been going to Movati for a few years and I've always had a positive experience. The facility is clean and well maintained, the equipment is in good shape, and there's a huge selection of amenities. If something isn't working it gets fixed within a reasonable amount of time. The staff are always super friendly and polite. It's not the cheapest option, but if you use the gym regularly, it's really quite reasonable.

Apr 8, 2019
They act like everything is really easy then send you emails telling you really what to do. I asked to put my account on hold while in school and then find out that when the new year starts I have to go back in to put it on hold AGAIN. Not realizing this I let them take money from my account without notice. When I finally noticed I called right away to ask them to put it back on hold since I am 2 hours away. When talking to the girl on the phone, to clarify I asked if everything was taken care of and she said yes, then they send me an email saying I have to send them signatures and all this stuff to ACTUALLY put my account back on hold. If I knew I would have to do all this extra work I would have just cancelled it back in August which I was already doing but the girl told me I could easily just put it on hold instead. I went in person to talk about it and they pretty much just shrugged me off because I got the email saying I need to send a signature so it’s not their issue... I have now officially cancelled my membership there because I can’t afford for this issue to happen again. The people there don’t care about you they just care about the money. The only thing I liked was the yoga classes and the woman’s side. They are always raising the prices when it’s already expensive to begin with....

Jan 21, 2019
A member in Brantford for 5 years. I find it a little expensive, relatively. (4 to 5 times as much as Crunch). Some of the staff are great but many strangely avoid eye contact. To a person, they should look you in the eye and say, “good morning” or whatever applies. But the majority do not. I just witnessed a manager high-five a fellow employee and then walk right past me avoiding eye contact. The good behaviours and expectations, which come without cost, must start at the top. Although most pieces of equipment work fine, keeping all of the equipment operating properly/completely seems to be difficult. Occasionally I'll be settled into a shower and then find the soap dispenser is empty. Not a big deal I know. If you aren’t going to compete on price, then you need to up your value game on client experience.

Jun 1, 2019
Extremely greedy an inconvenient policies for cancelling memberships. They use peoples busy lives to their own advantage to claw a few more payments out of you till you have time to actually go in and give your signature to cancel the policy.

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Opening Hours

Tue:4 am - 12 am
Wed:4 am - 12 am
Thu:4 am - 12 am
Fri:4 am - 12 am
Sat:6 am - 8 pm

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