lululemon

I went into this Lululemon about a week ago to speak to someone about a pair of Align pants I had that were in terrible shape, and I also wanted to browse. I was greeted by a brunette woman with green eyes who asked me what I needed, and I told her my leggings were in bad shape. She looked very annoyed, even scanned me up and down, and once I showed her my Aligns she looked like she doubted me. I have many other leggings from Lulu and my Aligns are the only pair that have had the stitching 'dissolve', fray, and pile like crazy. She questioned how I washed and took care of my pants, although I wash them how I am meant to, and then told me I must be washing them wrong because some of the piling was a different colour. Which, by the way, don't tell me the reason my leggings' stitching is damaged is because I occasionally wash with wrong fabrics. So, she then proceeded to tell me that, although Lululemon says to expect their clothing to last around 5 years, I wear them too much. She told me that she will exchange them, but if this happens again (as if it's my own fault), they won't be able to return them. If my $100 pair of leggings become damaged again, I CAN'T COME BACK. I wanted to browse the shop after, but she followed me around to the pants and watched me like a hawk. I didn't feel free to browse by any means. She took me to the counter, and again sort of discarded my presence. I am honestly in shock, I went to another Lululemon store recently to look around and met amazing employees, so it makes this encounter much worse. I am in shock that I was treated like this. I have never been made to feel like such an idiot in a store before. I wasn't dressed or looked in no way trashy either. I can't help but feel like if I was blonde, a few pounds lighter, and dressed in a full outfit of yoga clothes she would've been kinder to me. Definitely would not recommend coming to this store, or at least talking to that woman. I am definitely petty and hope she gets fired because she was so rude.

today Feb 2nd 2018 went to buy a winter hat since it is really cold. I would say the customer service was great, but the only thing was that when you can not decide what color to buy and since there were only 2 hats remained as the winter season is approaching to an end, one of the girls was looking at me and talking to her co-worker telling something about me which really offended me and I did the hat a blue one which cost me nearly $40. If such approach is a norm then this could be really bad for their business and brand name.

The staff was extremely friendly and happy to help me with my purchase.

very friendly customer service and always clean.

Staff were super friendly and helpful!