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Crunch Fitness

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3.8 Google Review

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925 Ontario St, Stratford, Ontario, N5A 6W5, Canada

(519) 273-3107 www.crunch.com/locations/stratford-on

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Google Reviews

Refresh Reviews 3.8

Ian Morton

Apr 20, 2019

Great spot. I have always found the staff very friendly and helpful if you require it. Cheap membership, but really good value.

Debbie Roy

Apr 2, 2019

Nice clean gym and good machines for the money. Reading the review from the lady that lost her card. I just called today to give them my new CC # as mine was lost....sure hoping I don't get her experience. Thank you for getting back to me.

michele roche

Jun 4, 2019

If I could give it zero I would. Staff are terrible and cater pathetically to the regulars who are there daily. I was humiliated by a girl who claimed to have a scent allergies. I was not wearing perfume just deodorant and this girl caused a huge scene at the counter drawing the attention of most of the patrons and embarrassing me horribly. Even though the gym smells like axe and mens deodorant. The staff, who knew her by name. seemed to ignore my explanation and sided with the regular basically calling me a liar when I said I was only wearing deodorant . I left and intend on cancelling my membership. I don't go to the gym after a stressful day to play a role in someone's need for attention and drama Staff are very unprofessional and handled the situation like clique teenagers instead of professionals.

T B3ehl3r

Jan 25, 2019

The monthly membership fee is a really great value. I unfortunately had my visa stolen in December, but due to the holidays and postal service issues, didn't get a replacement until mid-January. ABC Financial called me multiple times, but unfortunately it was all automated, and only gave me the option to update payment, which I couldn't do because I had not received my replacement card. When I did receive my card, I went into the gym to update my payment info in person. To my surprise I now owe about $100 total in fees. I asked for a manager to call me back, so I could explain the situation and clear up why I have two late charges for only one month of missed payment. Marissa had called me but did not take the time to listen to the situation, and kept talking over me telling me to "stop and listen, okay?". She told me that I should have came into the gym to let them know, but I don't know why I would have to waste my time doing so when I was expecting a replacement card at any time? Not that I expect an overly professional experience from a gym, but that was an odd phone call. I am cancelling my membership because visas can get lost / stolen and this has been a headache to deal with, I had at least 10 companies taking auto payments off my card during this time, and Crunch Stratford was the only one that has caused issues. I am disappointed in the lack of professionalism and lack in common sense of Marissa telling me to pay the overcharges in full, and then call visa to dispute the charges.

Mike schultze

Dec 26, 2018

Good enough for the money. Not open overnight on weekends anymore is a drag. Recent layout changes are awkward in regards to the cable machines. But the cable machines are so often broken due to cheap cables being used it almost doesn't matter. It's been a couple months now since both of them have been fully functional. Also the men's sauna hasn't been properly cleaned in a good while... The floor is nasty

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Opening Hours

Sat:7 am - 7 pm