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Algonquin Portage

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1352 Barron Canyon Rd, Pembroke, Ontario, K8A 6W7, Canada

(613) 735-1795 www.algonquinportage.com

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Maria Rozents

May 15, 2019

Don't go to this horrible place! They lie and treat you as you are garbage! One of our cars were not suttled at all, we end up driving around at night, kids tried and eaten by bugs were waiting for four hours in the dark in the middle of parking lot. Don't trust a word that lady says. She lies and don't care about consequences. She has no IDEA about customer service, nor respect to other people! Stay away

Nate Miller

Aug 4, 2018

The good: we had two canoes that floated, paddles and life jackets and our cars were shuttled to where they were supposed to be at the correct time. The bad: very poor customer service and the reason why I am giving two stars. The lady behind the counter who I'm sure some of the poor reviews are directed had a bad attitude and no concept of how to treat a customer. I had called and made the reservation months in advance and asked how the shuttle service worked and was informed that they would explain everything upon arrival. Upon arrival we discovered we should have brought an extra set of keys (I mistakenly thought they would drop the canoes off with us, drive our cars back and we would get the keys when we arrived back). Unfortunately, we had to leave our cars unlocked and hide the keys somewhere on the vehicles and hope they weren't stolen. All this could have been avoided if more info was given to the customer up front. We had a difficult time figuring out this alternate plan on the fly, and when asking for input on how the shuttle service worked I was met with blank stares and eye rolls. You would think that she was paying me $450 for canoe rentals instead of the other way around. It was almost as if this was the first time they had ever done this. Another strike was the lack of information after finalizing the reservation and heading out. No information on stopping at the Sand Lake gate for reservations, where to park at Achray, not even which direction to go. Fortunately I am very familiar with the park so this was not a problem, but could be for someone less familiar with the area. If you can, I would advise trying somewhere else.

Paul G

Oct 5, 2018

I have used Algonquin Portage for three separate Barron Canyon trips and have had positive experiences each time. Some may find it to be a quirky operation but if you can portage, you can handle Helga. I've had great trips using their kevlar canoes and the shuttle service (one car) has always been done properly (protip: bring a spare set of keys). The owner has had the business for 35 years and knows the park well. If she has time, she has stories to share. There are aspects of the business model that could be modernized (online booking, credit cards) but the current owner will probably sell the business before that happens. Until then, if you're planning a canoe trip from Sand Lake Gate, this is a good option. If it's your first trip, regardless of the outfitter you choose, be a good Scout: do some research, ask lots of questions & arrive prepared.

Ryan M

Sep 28, 2018

Nice place. Staff were very nice.

Cody Cabral

Sep 3, 2018

Honestly, the worst service my girlfriend and I have ever experienced. Unprofessional and finds extra charges for everything.

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