I have stayed here several times in the past but things have gotten progressively worse. We use a corporate account with direct billing. Every time I am there I am teaching the staff how direct billing works as well as getting them to fix the amount being billed. (We have an agreed upon discount but they constantly are charging more)
This last trip will be my last one with them. I called to book, as I always do, but they wouldn’t accept me making the booking and wanted someone from the “office” to call and book. I am the Alberta office. I kid you not, the hotel manager wanted me to call my assistant at home (the office is closed) and have her call in from the “office” and book the hotel room for me (the regional manager) because I wasn’t allowed to book myself. (My name approved on the account)
Frustrated, I played along to get a room for the night and had the manager of the Saskatchewan Branch call in from his vacation with the family in Fernie. (Because I cannot book my own stay, as the regional manager) Two hours later I drive into town only to find out that the room that the “office” called in for and booked was given away because, I kid you not, “there was a walk in”.
So if you A. Go through the hassle of setting up a business account and then B. Go through the hassle of having the “office” call in and book you a room because you are not allowed to do it yourself, you still have diddly squat because a walk in gets first priority.
Needless to say, I am currently at a different hotel and will be for my future 10-14 business nights a month.
