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Heritage Inn & Suites

Heritage Inn & Suites

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3.6 Google Review
1239 2 St W, Brooks, Alberta, T1R 1P7, Canada
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Refresh Reviews 3.6


Jun 9, 2018
Not a very good experience than i thought.. Had to open the sliding window just to get some cold air due to the HVAC is just giving warm and hot air. Called for help and came told us just to keep it in auto which it was and still nothing change. In this hot summer time the room should at least cold. The air vents full of dust and second day of stay had no internet connection. Called help desk and told us to come downstairs to get the Ethernet cable due to the wireless network has problem. My laptop apple is not supported with Ethernet cable and really! She told me to get it myself? I don't think this is a good customer service at all..

Jul 14, 2018
The Staff is by far the best I have encountered on both hotel and resteraunt sides. I stayed a month and got to know everyone a little. Tegan is probably by far the most beautiful woman these eyes have seen and it was great getting a "good morning!" from her. Sam, Theresa and Marie are cool, cool girls and heading down to order supper everynight was most excellent! And then there is Mrs. K, Jim and Maria. That place would fall the hell apart without them. Will miss you all.

Jan 28, 2018
Stayed for the weekend and was very pleased with the hotel. They provide a decent breakfast and the hotel room we stayed in was spotless. They need to work on the front desk staff as I felt they were quite bothered by any request. I understand that guests can be a bit much sometimes, but without them, you have an empty hotel.

Dec 31, 2017
Most hotel employees are friendly but distant. Not so here. Jim and Chantel went above and beyond. One of the better stays Ive had over the years. Friendly, informative, and helpful. Those two are the reasons I'll be coming back. (You may want to put in a waffle maker and offer those flat sausage patties to make egg sandwiches)

Apr 26, 2018
Good hotel. Rooms are comfortable and staff is pleasant. Price is competative. I recommend.

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