Customer service: I reserved my room months in advance and prepaid. When I tried to confirm by phone, the customer service representative had such a thick accent he was almost impossible to understand. He gave me the wrong confirmation number also. When I got the hotel, the man at the desk was rude - his attitude did improve when I made small talk. The day I left, i asked for a copy of my receipt because I was travelling for work. They were not willing to provide one and when I got annoyed, I was just ignored. I left without it. My employer wants this proof. I m not really sure how I ll provide it - and I m afraid to call customer service because I don’t think I can deal with agents that I can barely comprehend.
Breakfast was terrible, there was no room to sit most mornings. Very restricted choices - cheapest breads, only one type of jam and peanut butter, muffins were more like cake. I ve paid the same price elsewhere and have gotten much better.
Hotel was very warm - so warm they kept the lobby doors opened to create a draft. Carpets in the halls were dingy and in need of replacement.
Bathroom was clean but bathtub was in terrible condition - enough for me to choose not to take a bath and shower instead. The shower curtain was ripped.
Bed was ok, pillows were terrible.
The room was adequate at best.
Honestly, had I not prepaid, I would not have stayed the full three nights in this place. The terrible service, bad breakfast and poor quality of lodging will guarantee that I will avoid this chain of hotels in the future.
